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Financial Inclusion Specialist

2 months ago

East London, United Kingdom Peabody Full time

An exciting opportunity has come up for a Financial Inclusion Specialist to join our vibrant team on a full time and permanent basis based at our Westminster Bridge Road office, SE1.

Our values are to do the right thing, pull together, celebrate diversity, love new ideas, be kind and keep our promises and these will be the central to your work at Peabody.

Working closely with the Collections team and other teams from across the business, external partners and, tenants in order to navigate the welfare benefits system to maximise incomes and sustain tenancies. The focus of the Financial Inclusion team is to deliver a services that will improve people’s lives for the better

What you’ll need:

To have a strong background in benefits and/or advice delivery work with experience of associated casework. You’ll understand the principles of budgeting with low income families. Excellent numeracy, literacy and strong IT skills (Word & Excel). Knowledge of social housing. Experience of working with Advicepro and Powerapps

If this sounds like you, we want to hear from you

A bit about the role:

Providing specialist benefits advice across the full range of available state and local benefits from benefit checks and initial assessments to complex benefits applications, challenging incorrect decisions and providing tribunal representation where appropriate, reducing rent arrears to avoid debt and potential eviction.

Manage a varied caseload of complex benefit cases through direct engagement, effective communication, maintaining accurate up-to-date records on Advicepro, NEC and CRM and reporting all achieved financial and non-financial outcomes.

Support Peabody’s Financial Inclusion team and wider Peabody in the delivery of operational plans which enable us to meet our targets and demonstrate our social impact and success in collaboration with internal Peabody teams and external agencies.

About you

You’ll work collaboratively and effectively with all parts of the business to support Peabody’s work while supporting clients to manage their rent accounts and sustain their tenancies. You’ll represent Peabody tenants/residents in communication with benefit agencies and external parties including DWP, local authorities and charities. You will have the ability to work under pressure and meet deadlines and targets.

This role will require an Enhanced DBS check.

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here's just a few of the benefits for working at Peabody:

Flexible and hybrid working (depending on the role)

Up to 30 days’ annual holiday plus bank holidays

Competitive salaries that are benchmarked regularly against current market rates

Two additional paid volunteering days each year

Flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

Up to 10% pension contribution