Officer, Digital Strategy
Found in: Talent UK C2 - 1 week ago
Reporting To
Associate Director, Digital Communications
Team Name
Digital Communications
Role Purpose
Creates and manages content across multiple digital platforms, all in service of advancing Open Society brand, advocacy, and issues.
Key Responsibilities
Creates and manages content for digital platforms, working across Communications to shape stories and messaging into content optimized for engagement across web, social, and email
Works closely with project team leads to define and execute content strategy aligned with project objectives and target audiences
Collaborates with geographically dispersed teams of copywriters and creatives on content development
Manages and serves as lead writer for multiple digital platforms, including websites and email
Maintains editorial voice and establishes best practices across digital properties
Manages digital projects and initiatives as needed in coordination with other teams and outside vendors/agencies/partners
Implement best practices for content quality and performance optimization.
People Responsibilities (Total Team/DRs)
None
Key metrics
Content quality and consistency; engagement and conversion rates; brand awareness and reach
Key internal relationships
Director, Digital Communications; Digital Strategists; and Communications Team
Key external relationships
Multimedia providers, agency partners
Qualifications
Essential :
University degree or equivalent experience
Experience
Essential :
Substantial experience working in digital communications with a proven track record in project management across multiple projects
Broad experience working with contact and content management systems and social media publishing platforms
Experience writing and managing content for large, global properties and accounts
Superior writing and editing skills (in English) and experience producing and managing digital content, including messaging and short form social media content
Expertise in building and managing a social platform strategy, content calendaring, and audience engagement
Experience collecting, analyzing, and reporting on data from various sources, such as web analytics, social media platforms, email campaigns, and paid media
Desirable:
Experience managing an email or newsletter program
Experience with HTML and CSS
Competencies
Functional Competencies:
Flexibility, creativity, initiative, and ability to take on multiple evolving responsibilities effectively
Strong attention to consistency and detail
Strong ability to collaborate cross functionally and senior stakeholders
Exceptional communication and presentation skills
Taking responsibility and ownership for organizational, team and personal commitments including and hold others accountable for results of assigned responsibilities.
Personal Competencies:
Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity
Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism and social justice
Innovative approaches to problem-solving under tight deadlines
Strong understanding of cultural differences and the proven ability to build and maintain relationships with a wide range of people from diverse backgrounds within a complex organization
Excellent judgment, decision-making ability, and discretion, especially regarding the handling of sensitive and confidential information
Languages:
An excellent knowledge of English. Knowledge of other languages would be an asset
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