Technical Support Coordinator

1 week ago

Lutterworth, United Kingdom Cox Automotive Full time

Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services. Working in the mechanical workshop context of work will vary from supporting our PDI/ warranty department, working with our workshop team to manage the workshop loading, keeping customer service team up to date, for all mechanical/ warranty repairs. As vehicles are continuously developing, the work we undertake is constantly changing, therefore training will be provided to keep up to date on all manufacturer developments. 

Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.

Scope of Role:
 

Your primary responsibility will be providing updates to our customer service team with daily updates on vehicles progress, while working closely with our workshop team assisting with over aged/ urgent vehicles.

You will be responsible for assisting the Workshop Controller with coordinating the daily workshop schedule and associated activities and send updates on jobs to all teams concerned. You are the centre point of contact for all departments.

Objectives for role:
 

  • Working with colleagues and other departments to ensure a seamless service for customers
  • Scheduling work to meet customer needs, considering workshop targets, the complexity of each job and the availability of parts.
  • Working from spreadsheets supplied by the workshop controller/Technical Manager for priority vehicles.
  • Moving Vehicles inside and around workshops.
  • General Housekeeping inside and around the workshops.
  • Attend to site breakdowns/ recoveries and other issues

Skills, Knowledge and Experience:
 

  • Mechanical/ Technical background would be an advantage.
  • Workshop controller experience preferable.
  • Must have a full UK driving Licence and held licence for a minimum of 12 months.
  • Good Oral and written communication skills communicating effectively with colleagues and giving clear instructions where appropriate.
  • Able to demonstrate good time management with the ability to prioritise the workload and work to deadlines.
  • Able to cope well under pressure in a very busy atmosphere whilst ensuring attention to detail is always maintained.
  • Understand and be able to use manufacturer supported systems.
  • Experience of working within rigid regulations and procedures
  • Experience within a customer facing role with the ability to resolve customer queries and complaints to a mutual satisfaction.
  • Excellent customer service skills
  • Strong administration skills
  • A keen eye for detail and accurate data entry skills
  • Excellent interpersonal and communication skills both verbal and written.
  • Able to use your initiative and be flexible, reacting to change quickly and effectively.
  • Able to work as part of a team liaising with other departments to provide a seamless service.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.

#INDAR

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