Technical Support Specialist

2 weeks ago


Lutterworth, Leicestershire, United Kingdom Cox Automotive Full time
About the Role

Cox Automotive is seeking a highly skilled and organized Technical Support Coordinator to join our team. As a Technical Support Coordinator, you will play a critical role in ensuring the smooth operation of our mechanical workshop, providing exceptional customer service, and working closely with our workshop team to manage the workshop loading.

Key Responsibilities
  • Customer Service: Provide daily updates to our customer service team on vehicle progress, ensuring operational and customer service excellence is achieved.
  • Workshop Coordination: Assist the Workshop Controller with coordinating the daily workshop schedule and associated activities, sending updates on jobs to all teams concerned.
  • Communication: Serve as the centre point of contact for all departments, ensuring seamless communication and collaboration.
  • Vehicle Management: Assist with moving vehicles inside and around workshops, maintaining a clean and organized workspace.
  • Problem-Solving: Attend to site breakdowns, recoveries, and other issues, demonstrating a keen eye for detail and ability to work under pressure.
Requirements
  • Technical Background: A mechanical or technical background is highly desirable.
  • Workshop Experience: Previous experience as a workshop controller or in a similar role is preferred.
  • Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with colleagues and provide clear instructions.
  • Time Management: Strong time management skills, with the ability to prioritize workload and meet deadlines.
  • Regulatory Compliance: Understanding and ability to work within rigid regulations and procedures.
  • Customer Service: Excellent customer service skills, with the ability to resolve customer queries and complaints to a mutual satisfaction.
  • Administration: Strong administration skills, with accurate data entry and attention to detail.


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