Customer Services Advisor

6 days ago

London Borough of Haringey, United Kingdom Veolia Full time

Customer Services Advisor

Salary: £28,000 per annum, plus Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week. 8.30am - 5pm

Location: Haringey, N17 9AZ

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

  • 25 days of annual leave
  • Access to our company pension scheme
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • One paid days leave every year to volunteer and support your community
  • Ongoing training and development opportunities, allowing you to reach your full potential



What you'll be doing;

  • Supporting the Portfolio Manager in all aspect of the service
  • Manage the commercial waste inbox and deal with all enquiries and disputes from businesses in a positive and professional manner
  • Work with the sales team, contact centre teams, collection teams and clients, provide information and resolve queries
  • Proactively process all-new, amended and closed contracts, raise invoices and credits to customers and national accounts as required
  • Log customer details on WIMS/ECHO and arrange container deliveries
  • Assist with marketing and promotional activities to increase leads and opportunities for new sales
  • Use all Commercial and any other applications such as WIMS, Workday, SalesForce and ECHO and ensure these are regularly updated and accurate
  • Perform all administrative tasks required as part of the role including, email, phone and general enquiries
  • Ensure full compliance with all Veolia policies, Health and Safety policies and procedures



What we're looking for;

  • Excellent customer service skills including the ability to handle difficult customers and situations
  • Excellent personal and office organisational skills, including prioritisation and working under pressure
  • A team player who can create and maintain a positive attitude to the team, proven through performance improvements and high moral
  • Excellent communication skills, with the ability to listen, effectively extract important information and communicate this onward using different means



What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

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