Claims Handling Administrator

4 months ago

Bristol, United Kingdom RPC Full time

Description

ROLE OVERVIEW

The team

The Claims Handling team provides an outsourced managed claims service, handling professional indemnity schemes on behalf of leading insurers. The team provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.

The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant PI work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with our existing clients.

The role

As a Claims Handling Administrator, you will work with the Claims Handling Administration Manager, Team Leaders and other team members to ensure a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.

The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol. Travel to the London office may be required from time to time. Administrators in the team will report to the Claims Handling Administration Manager.

Key Responsibilities

Responsible for providing comprehensive administrative support to the Claims department. Understand the SLA's and KPI's of the department and ensure adherence to these standards. Responsible for the proactive management of files and compliance with external client's SLAs. Provide excellent customer service at all times, contributing to being a market leading claims function. Undertake administrative activities as required, including but not limited to:

- Opening new matters and inputting data into the claims management system

- Sending acknowledgements

- Conducting conflict searches

- Assisting with diary management

- Providing management information (reports)

- Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making / receiving telephone calls, dealing with enquiries etc.

Dealing with financial matters, for example arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc. Ensure integrity of MI Liaise with insurers and brokers to request full policy information Ensure policies, proposal forms and schedules are properly filled Support the creation and maintenance of claims handling guide for each scheme Support the creation and maintenance of a suitable reporting system department to utilise in relation to all schemes Management of centralised mailboxes File closure Timely provision of Claims Prints to Brokers/Insureds Other ad hoc duties which may arise from time to time.

Knowledge, skills and experience

Educated to GCSE level or equivalent with minimum C grade in Maths and English Able to demonstrate success in a similar role Excellent communication skills, both orally and in writing, and an understanding of how to provide excellent customer service An ability to plan and organise Demonstrable experience of relationship management (internal and external) Ability to work on own initiative and able to work effectively as part of a team Ability to adapt to shifting priorities and adapt plans accordingly, consistently producing high quality work even when under tight timescales IT literate with experience of having developed and maintained databases.

#RPC

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