Head of Claims Operations

2 months ago

Bristol Bristol, South West England, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company
This collaborative and nurturing international law firm is looking for a Head of Claims Operations to join their vibrant and growing Insurance Group in Bristol. The firm has a well-established client base and the Claims Handling Department provides an outsourced managed claims handling service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The firm's Claims Handling Department provides significant value to the wider law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy; as such, this is an important role for the business.

This role is based in our client's Bristol office, however you will be able to work remotely from home for part of the week if desired, as the firm operates a hybrid working policy.

Your new role
The firm are looking for an experienced Operations Manager to join their team who will be responsible for the day-to-day operations management of the department. This new role is intended to support the development and progression of the management team. It is to be internal only and is not client facing. You will work alongside their current Head of Claims Handling and report into the Partner with overall responsibility for the Claims Handling Department, both of whom are based in their Bristol office role requires excellent people and operations management skills and the ability to manage a dynamic team. You will work closely with the Head of Legal Claims Handling, Scheme Managers, and the Administration Team Leader to monitor and control the throughput of work so that claims are effectively managed and client expectations are met firm is looking for an experienced Operations Manager who can drive performance against contractually-set client SLA's and manage process adherence at every level of the department. You will also work with their Head of Claims Handling to devise operational targets at an individual, team and department level be successful in this role, you must live and breathe the client experience for insurers, brokers and insureds. You should understand how to create and maintain culture, values, and behaviours to galvanise a team of mixed experience, motivating them to perform and achieve for clients with the team is essential, applying coaching, training and mentoring skills that will develop team members to the best of their ability. Collectively, you will be responsible for building and shaping the team for the future the role will be based in Bristol, and travel to the London office or to clients' offices may be required from time to time, this is a hybrid working role.
What you'll need to succeed

  • Previous experience in an Insurance Claims operational leadership role.
  • Experience of working within an Insurance Claims environment.
  • Previous operational management experience of a large and growing team.
  • Excellent communication skills and experience of stakeholder management.
  • A legal or insurance qualification or similar level of relevant experience.
  • A sound understanding of working in a regulated environment and the importance of compliance

What you'll get in return
Joining a leading international law practice, alongside a competitive salary, you will have access to a wide range of the firm's benefits. Our client boasts an extensive variety of benefits, including the Cycle to Work Scheme, dental and medical insurance, income protection, gym memberships amongst more. Their modern offices are in central Bristol.
What you need to do now
If you're interested in this role, please contact Harriet Chapman at Hays Legal for further information, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

  • Claims Handler

    2 months ago

    Bristol , Bristol, South West England, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new firmOur client, a collaborative and nurturing international firm, is looking for a Claims Handler to join their Professional Indemnity team in Bristol, who act on numerous high value and sensitive claims for clients throughout the UK including solicitors, surveyors, accountants, brokers, engineers, architects and their insurers. This role is based...

  • Head of Operations

    3 weeks ago

    Bristol,, South West England, United Kingdom ISL Talent Full time

    Head of OperationsBristol - HybridUp to £70kPrivate Health CareAn incredible opportunity has arisen for a skilled Head of Operations to join INSPHERE, an exciting and innovative company making waves in the world of metrology. Founded in 2013, they started by providing metrology consultancy and training to the aerospace and automotive sectors. Fast forward...

  • Employment Solicitor

    2 days ago

    Bristol, Bristol, South West England, United Kingdom Executive Network Legal Limited Full time

    Employment Solicitor (Head of Department), 5+ years PQE, Bristol, - Great opportunity for an Employment Solicitor to progress their career and to work in a progressive team within a national law firm. T OVERVIEW: • The successful Employment Solicitor will be responsible for providing sound and commercially minded employment advice across a wide-ranging...

  • Head of Conveyancing Operations

    1 month ago

    Bristol, UK, South West England, United Kingdom Capio Recruitment Full time

    Head of Conveyancing OperationsBristol (Hybrid - 1-2 Days Per Week)Up to £85,000 & Extensive Benefits PackageThe FirmA modern and technology focused conveyancing practice are looking to add a Head of Conveyancing Operations to become an integral individual in the firms rapid growth and high quality, client focused conveyancing practice. The firm put their...

  • Head of Operations

    1 day ago

    Bristol,, South West England, United Kingdom Bristol City Robins Foundation Full time

    Head of Operations (Maternity Cover - 12 months)Bristol City Robins Foundation is a registered charity that strives to make a positive difference through sports and learning. We recognise our positive impact on the community and continually seek to develop and expand our reach.The Head of Operations is vital in shaping the organisation’s approach to...

  • Head Chef

    3 weeks ago

    Bristol, Bristol, South West England, United Kingdom Aztec Hotel & Spa Full time

    Are you an experienced Head Chef ready for a fresh challenge? This is your chance to showcase your skills in a vibrant, creative environment. Situated in lively Bristol, home to some of the best food spots in the country, our award-winning 2 AA Rosette, 100-seat restaurant – Curious Kitchen – and 4-star hotel and spa are calling your name. Leading our...

  • Head of Hard FM

    1 week ago

    Bristol,, South West England, United Kingdom Venn Group Full time

    Head of Hard FM roleLocation: SouthwestA renowned healthcare provider in the Southwest is currently seeking to recruit for the position of Head of Hard FM on a contract basis. Your key responsibilities will revolve around taking a lead on compliance, performance, operational management, and delivery of services to national and local standards.Your duties...

  • Kitchen Manager Head Chef

    4 months ago

    Bristol, South West England, United Kingdom Hesketh James Limited Full time

    Head Chef/Kitchen Manager - Highly Regarded OperatorBristol Salary: From £34,400 + Service Charge + Amazing benefits packageWe are on the hunt for a superstar Head Chef or Sous Chef ready to progress, for this growing, successful, and highly regarded operator.Whats on offer:The opportunity to gain secure employment with a growing operator that is expanding...

  • Head of Procurement

    1 month ago

    Bristol,, South West England, United Kingdom PERTEMPS NETWORK GROUP Full time

    Head of Procurement BristolSalary up to £70k + Company Car or Car Allowance Role Overview:As the Head of Procurement, you will lead and develop a small purchasing team, each with expertise in their respective product areas. This is a role where you will be responsible for consolidating procurement processes, driving efficiencies, and ensuring that our...

  • Interim Head of Finance

    2 months ago

    Bristol , Bristol, South West England, United Kingdom Hays Accountancy and Finance Full time

    Interim Head of Finance & Procurement role We are looking to speak with qualified finance candidates who have local government experience/ S151 experience for initially a 6-month opportunity. To drive continuous improvement in the finance and procurement functions, support a range of organisation-wide projects, and support and influence strategic...

  • Head Chef

    1 week ago

    Bristol, Avon, South West England, United Kingdom Aztec Hotel & Spa Full time

    Are you an experienced Head Chef ready for a fresh challenge? This is your chance to showcase your skills in a vibrant, creative environment. Situated in lively Bristol, home to some of the best food spots in the country, our award-winning 2 AA Rosette, 100-seat restaurant Curious Kitchen and 4-star hotel and spa are calling your name. Leading our Curious...

  • Head Chef

    1 month ago

    Bristol, South West England, United Kingdom Elior Full time

    This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four...

  • Crane Operator

    2 months ago

    Bristol,, South West England, United Kingdom King Lifting Full time

    King Lifting provides safe, expert crane hire, bespoke contract lifting and plant machinery movement, plus transport and storage, for the public and private sectors. We work throughout the UK and Europe and are head-quartered in Bristol where we also run a renowned Training Centre. ​We are a modern family business established more than 40 years ago. Our...

  • Senior Employment Litigator

    5 hours ago

    Bristol, Bristol, South West England, United Kingdom Executive Network Legal Limited Full time

    SENIOR EMPLOYMENT LITIGATOR, 12 MONTHS FTC, 3 + YEARS’ EXPERIENCE, BRISTOL, £40,000 - £50,000 DOE. An exciting opportunity has become available for a skilled employment litigator to join a dynamic firm, offering an attractive benefits package. JOB REF: 8140 •The client is seeking a Solicitor or Legal Executive with experience managing a diverse...

  • Head of Legal

    1 month ago

    Bristol, UK, South West England, United Kingdom BGI Full time

    We are recruiting a Head of Legal join Heat Recruitment, a sub brand within Bright Group International Bright Group International (BGI) is a global multi-brand group, with individual businesses operating across the UK, Europe, Middle East and USA. BGI represents a number of global talent & technology companies, serving a varied group of customers from Waste...

  • Employment Litigation Lawyer

    5 hours ago

    Bristol, Bristol, South West England, United Kingdom Executive Network Legal Limited Full time

    Employment Litigation Lawyer, 12 months FTC, 3 + years’ experience, Bristol, £40,000 - £50,000 (DOE). A fixed-term contract opportunity has become available for an experienced employment litigation lawyer to join a dynamic firm. JOB REF: 8242 The appointed Solicitor or Legal Executive will be responsible for managing a diverse caseload of employment law...

  • Head of Supported Housing

    1 month ago

    Bristol, South West England, United Kingdom Elim Housing Association Full time

    We’re looking for an experienced and enthusiastic professional to lead our supported housing services. Elim is a registered social landlord and one of the largest providers of supported accommodation to people who have experienced homelessness in Bristol and Gloucester. We want you to help us deliver and grow high quality, inclusive and values driven...

  • Family Associate

    2 days ago

    Bristol, Bristol, South West England, United Kingdom Executive Network Legal Limited Full time

    Senior Associate Solicitor is sought to join this leading national law firm based in Bristol, and offer are exciting career prospects. The firm offer a competitive basic salary and attractive holiday package combined with a strong benefits scheme. The appointed successful family associate will be able to demonstrate at least 5 years’ experience within...

  • Director of External Relations

    4 weeks ago

    Bristol, South West England, United Kingdom Diocese of Bristol Full time

    Director of External Relations (Fundraising & Marketing) Diocese of Bristol Full time Hybrid (2-3 days per week in Bristol) £63,000 + pension The Diocese of Bristol is the Church of England for over one million people living across Bristol, South Gloucestershire, North Wiltshire and Swindon. It covers a diverse and contrasting range of contexts and brings...

  • Training Contract IFPD

    1 week ago

    Bristol, ,, South West England, United Kingdom Clyde & Co Full time

    Clyde & Co opened its Bristol office in 2018, to provide dedicated support to clients operating in the insurance and infrastructure sectors in the South West of the UK. Our focus is primarily on providing contentious legal advice to clients. Bristol has become a key centre for professional and financial disputes and so we are pleased to be able to offer our...