Client Services Specialist

5 months ago

London, United Kingdom Howden Group Holdings Full time

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 15,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Howden is seeking a Client Services Specialist to join our Employee Benefits Risk team. As a Client Services Specialist you will resolve complex queries and manage key corporate accounts within our Risk team. You will be expected to build strong relationships both internally and externally and provide exceptional client service.

This is a full-time, permanent opportunity that has the flexibility to work from any of our UK offices following a hybrid work pattern (or you may be fully remote with the expectation of being onsite once per month and at client sites ad hoc).

Role Responsibilities:

You will be providing administration and analytical support to consultants and clients to ensure schemes are administered in an accurate and timely manner. This will include a variety of tasks including but not limited to:

Complete work for scheme renewals or market reviews in line with clients’ requirements, collation, and analysis of results in appropriate format and support the Consultancy Team with report production.

Monitor insurers’ performance on behalf of clients and challenge insurer at higher level to resolve any issues

Deal with client queries (verbal and written) in line with service level agreements and liaise with insurers where necessary to deliver on this.

Update all internal systems as per process ensuring we remain compliant.

Ownership of delivery of tasks and proactively manage your workload

Manage client relationships in conjunction with the Consultancy team to support retention & growth opportunities.

Provide peer review support as necessary.

Role Requirements:

Some previous experience in a similar client service and/or account handling role within Employee Benefits/insurance, gained from working in either an employee benefits consultancy or an insurance provider.

Who we’re looking for

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other, in the small everyday moments and the bigger challenges

We are determined to make a positive difference, at work and beyond

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

Permanent

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