Student Experience Coordinator

Found in: Talent UK C2 - 1 week ago


London, United Kingdom EF Education First Full time
Student Experience Coordinator (Summer) Seasonal Position Start date: 24th June 2024 London EF Education First’s mission is opening the world through education. 

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education. Your Role To ensure that administration of the school is run smoothly and effectively in all areas of student experience, welfare, internships, visas To maintain EF policies, regulations and Golden Rules To ensure the highest level of Customer Service throughout the school To support students in their daily life and enable them to achieve the best experience and highest learning possible To ensure excellent welfare provision in the school To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently Responsibilities Assisting students with welfare concerns and providing assistance where necessary, escalating any concerns to the Customer Support Manager/sales office where appropriate Helps Customer Support Manager to manage enrolment of new students and maintenance of Elektra records, ensuring that all new bookings/modifications are confirmed within the required time, details checked carefully and changes made, including managing the school’s visa compliance department, Partakes in weekly intakes of new students, ensuring correct intake information/ hand outs are prepared, smooth running of registration, testing & talks, passport ID checking, following up missing students and so on. Assists with recruitment and induction of new members of staff to Customer Support team Deals with enquiries from sales offices & other incoming calls & enquiries. Ensures airport transfers are collated and booked, liaises with transfer companies to solve problems & improve service, monitors costs & invoices for transfer service. Actively promotes and actions Safeguarding within the school (training provided). In the event of a fire alarm, ensures fire wardens are issued with jackets and visitor’s book is taken outside (if it is safe to do so). Requirements All offers are subject to a clear DBS and two references  Right to work in the UK  Why you will love working with EF London Continuous professional development for all staff Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities Employee Assistance Program External trainings on safeguarding and mental health first aid Central location minutes away from Waterloo train station What do our staff say? “I love being exposed to different cultures and I get to practice other languages.” “I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.” ‘‘Lots of career development and professional experience, amazing friends and memories in different countries.’’ ‘‘Take all the opportunities EF gives to you, even if you think they “won’t benefit you”, you may be surprised’’

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