Triage Caseworker

As a Triage Caseworker, you will be offering support to all victims and witnesses of crime that are referred into the service (this includes self-referrals). You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. You will inform, consult and empower victims to feel supported and informed about their support journey.

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

As a Triage Caseworker, your main accountabilities will include:

• To provide a service to all victims and witnesses as appropriate.
• To manage a caseload of referred victims and witnesses.
• To access and guide victims and witnesses through administrative information and advice package including the use of a web-based information tool to inform victims at each stage
• To work as part of a Victim Service team to ensure the delivery of high-quality restorative justice
• To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody.  
• To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements, court proceedings and wider criminal justice system procedures.

Click here for the Job Description

As a Triage Caseworker, you will contact to all referred victims and witnesses in the first instance. You will provide victims and witness with information about the service, and provide one-off support (emotional and/or practical). You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust. You will inform, consult and empower victims to feel supported and informed of their support journey. You will work collaboratively with a wide range of agencies to ensure that there is a robust referral pathway in place. 

You will be a passionate and experienced Caseworker who shows an understanding and commitment to the needs of victims and witnesses and how the Victim Service can effectively address the needs.

Good will look like the following:

• A confident, professional, and creative individual with a ‘can-do’ approach 
• Responsive to pressure and change – flexible and adaptable to sustain performance.
• Ability to build and manage relationships, share knowledge and skills to deliver shared goals
• Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
• Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Salary: From £25,500 per annum 

Contract: Full time, 37.5 Hours per week, permanent 

Hours: Part time, 15 hours

Successful admission to post subject to enhanced DBS and Non-Police Personnel Vetting level 2 checks

Caseworkers will need to be available to work between 9am to 6pm Monday to Saturday. 

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.