Administration Team Lead Immunisation

2 months ago

Bronllys, United Kingdom Powys Teaching Health Board Full time

Job summary

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO THE NEEDS OF THE SERVICE.

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

An exciting opportunity has arisen for an enthusiastic individual to join our team to undertake the role of Administration Team Lead within the Immunisation and Vaccination Centre. The post holder will operate in a fast-paced environment and will require excellent communication skills.

The post holder will be responsible for delivering an effective administration function for the Immunisation and Vaccination service and Supervision of the Administration Team. They will deal with general routine enquiries and offering support to the Administration Team throughout the shift.

Please see attached the Job description for further information.

Main duties of the job

Be the first point of contact for the Administrators dealing with queries from Vaccination Centres.

Resolve and answer general routine operational questions and problemsoffering support and guidance.

Assist the Business Support Manager in ensuring that the departmentalStandard Operating Procedures are adhered with the Business Support Manager and Clinical Lead to flag any non routine issues and to seek advice and permission to act if applicable.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job description

Job responsibilities

Be the first point of contact for the Administrators dealing with queries from Vaccination Centres.

Resolve and answer general routine operational questions and problemsoffering support and guidance.

Assist the Business Support Manager in ensuring that the departmentalStandard Operating Procedures are adhered with the Business Support Manager and Clinical Lead to flag any non routine issues and to seek advice and permission to act if applicable.

Person Specification

Qualifications and/or Knowledge

Essential

Maths and Literacy L2 NVQ3 in relevant subject or equivalent

Desirable

Customer Service experience & evidence of training Any typing qualification be it Audio or RSA Information Technology qualification such as European Driving Licence

Experience

Essential

Previous experience of working within a Call Centre environment Must have customer service experience and IT literate using Microsoft packages in previous admin role Has previous experience of supervising a team with some HR experience Advanced keyboard skills

Desirable

Previous NHS office/admin experience Knowledge of WPAS & Welsh Clinical Portal

Aptitude and Abilities

Essential

Able to demonstrate tact and diplomacy when working with others Able to overcome barriers to communication such as hard of hearing, elderly and vulnerable patients, and patients whose first language is not English / Welsh Able to support change in processes and operating procedures, and implement in department in conjunction with staff input

Desirable

Ability to speak Welsh

Values

Essential

Demonstrate PTHB Values Maintain the department quality assurance monitoring system

Other

Essential

Able to work hours flexibly weekends and evenings

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