Current jobs related to Senior Growth Manager: Retention - Manchester - Interactive Investor

  • Senior Growth Marketing Manager

    3 weeks ago

    Manchester, United Kingdom Growth & Company Full time

    Position Overview:We are seeking a Head of Performance Marketing to join our dynamic team at Growth & Company, a leading player in the Pet Food D2C sector.Your Role:In this pivotal role, you will spearhead and enhance our comprehensive growth marketing initiatives, with a primary focus on Paid Social and Performance Marketing to boost customer acquisition...

  • Senior Student Retention Manager

    10 hours ago

    Manchester, United Kingdom GBS Global Applied Knowledge Full time

    Job SummaryWe are seeking a highly skilled and experienced Deputy Head of Student Retention to join our team at GBS Global Applied Knowledge. The successful candidate will play a critical role in supporting the Head of Student Retention in the leadership and day-to-day management of the Student Retention Team.Main ResponsibilitiesLeadership and Management:...

  • Senior Innovation and Growth Specialist

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    **The Growth Company’s (GC)** Innovate UK Business Growth team have an exciting new opportunity for Senior Innovation & Growth Specialist to deliver in-depth specialist business and innovation growth advice to a portfolio of ambitious business owners and senior managers of primarily Northwest based innovative businesses that are aiming to achieve growth in...

  • Senior Innovation and Growth Specialist

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    **The Growth Company’s (GC) **Innovate UK Business Growth team have an exciting new opportunity for a Senior Innovation and Growth Specialist To deliver in-depth specialist business and innovation growth advice to a portfolio of ambitious business owners and senior managers of primarily Northwest-based innovative businesses that are aiming to achieve...

  • Chief Growth Marketing Officer

    3 weeks ago

    Manchester, United Kingdom Growth & Company Full time

    Position Overview:We are seeking a Head of Performance Marketing to join our dynamic team at Growth & Company, focusing on an exciting and expanding Pet Food Direct-to-Consumer (D2C) brand.Your Role:In this pivotal position, you will spearhead and enhance our comprehensive growth marketing initiatives, with a primary emphasis on Paid Social and Performance...

  • Business Growth Specialist

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    The Growth Company’s (GC) Business Growth Hub (BGH) has an opportunity for a Business Growth Specialist. Our Business Growth Specialists develop and maintain a strong relationship with the most strategically important businesses of all sizes in Greater Manchester that are key to delivering Greater Manchester’s ambitions and strategic priorities around...

  • Audit Senior Position with Growth Opportunities

    9 hours ago

    Manchester, United Kingdom Hays Senior Finance Full time

    About Hays Senior FinanceHays Senior Finance is a leading provider of senior finance professionals to top accounting firms. We have a strong reputation for delivering high-quality candidates to our clients, and we are committed to helping our clients achieve their business goals.About the RoleWe are currently seeking an experienced Audit Senior to join our...

  • Senior Performance Marketing Manager

    3 weeks ago

    Manchester, United Kingdom Growth & Company Full time

    Position Overview:We are seeking a Head of Performance Marketing to spearhead the growth marketing initiatives for a dynamic and expanding Pet Food Direct-to-Consumer (D2C) brand.Your Role:In this pivotal position, you will be responsible for crafting and executing a comprehensive growth marketing strategy, with a particular emphasis on Paid Social and...

  • Retention Marketing Manager

    3 months ago

    Manchester,, Greater Manchester, United Kingdom Humankind Global Recruitment Full time

    Retention Manager / Retention Marketing ManagerFull TimeManchester (M50 Hybrid)Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports...

  • Retention Marketing Manager

    3 months ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    Retention Manager / Retention Marketing ManagerFull TimeManchester (M50 Hybrid)Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports...

  • Retention Marketing Manager

    3 months ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    Retention Manager / Retention Marketing ManagerFull TimeManchester (M50 Hybrid)Are you a Customer Retention / CRM Manager with experience of strategising and managing customer retention, customer offers, and customer loyalty schemes? Do you like the idea of working with fun and interesting subject matters, including some of the leading sports teams, sports...

  • Innovation and Growth

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    **The Growth Company’s (GC)** Innovate UK Business Growth team have an exciting new opportunity for an Ecosystem Innovation and Growth Specialist to deliver in-depth specialist business and innovation growth advice to a portfolio of ambitious business owners and senior managers of primarily North West-based innovative businesses, with a focus on...

  • Business Growth Project Officer

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    **The Growth Company’s (GC)** Business Growth Hub team have an exciting new opportunity for a Business Growth Project Officer who will be Supporting the GM Business Growth Hub (GMBGH) Senior Management Team (SMT), leading on company-level reporting, facilitating the business planning process, and identifying, developing, and delivering business growth...

  • Business Advisor

    3 months ago

    Manchester, United Kingdom The Growth Company Full time

    The Growth Company’s (GC) Business Growth Hub (BGH) has an exciting new opportunity for a Business Advisor - Growth Specialist to deliver high quality business growth advice to a portfolio of ambitious business owners and senior managers of companies looking to achieve growth. The role will assess the growth potential of eligible businesses, diagnose any...

  • Deputy Head of Student Retention

    3 weeks ago

    Manchester, United Kingdom GBS Global Applied Knowledge Full time

    Deputy Head of Student Retention - Manchester The Student Retention Team plays a critical role in our approach to supporting and retaining students. The purpose of this role is to support the Head of Student Retention in the leadership and day-to-day management of the Student Retention Team.   Reporting directly to the Head of Student Retention, you will...

  • Director of Retention

    2 weeks ago

    Manchester, United Kingdom Humankind Global Recruitment Full time

    Director of Retention & LoyaltyFull TimeManchester (Hybrid)Are you a marketer from a CRM / retention and loyalty background who is used to leading, leaders? This role needs a retention and loyalty subject matter expert who is also adept at managing, supporting and coaching other managers / CRM vertical Heads.You'll be overseeing the strategy and...

  • Head of Student Engagement and Retention

    6 hours ago

    Manchester, United Kingdom GBS Global Applied Knowledge Full time

    Job SummaryWe are seeking a highly skilled and experienced Deputy Head of Student Retention to join our team at GBS Global Applied Knowledge. The successful candidate will play a critical role in supporting the Head of Student Retention in the leadership and day-to-day management of the Student Retention Team.Main ResponsibilitiesLeadership and Management:...

  • Customer Retention Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time £23,000

    Company Overview: The Portfolio Group is a prominent and forward-thinking organization dedicated to delivering outstanding services to our esteemed clientele. We take pride in fostering a vibrant workplace culture that emphasizes continuous enhancement and excellence. Key Responsibilities:Schedule appointments for field-based Business Development...

  • Customer Retention Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time £23,000

    About The Portfolio Group: We are a prominent and forward-thinking organization dedicated to delivering outstanding services to our esteemed clientele. Our workforce is committed to upholding the highest levels of customer satisfaction and retention. We take pride in our vibrant work culture and our focus on continuous enhancement and excellence.Position...

  • Customer Retention Specialist

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    About The Portfolio Group: We are a prominent and forward-thinking organization dedicated to delivering outstanding services to our esteemed clientele. Our workforce is committed to upholding the highest levels of customer satisfaction and retention. We take pride in our vibrant work culture and our ethos of ongoing enhancement and excellence.Position...

Senior Growth Manager: Retention

2 months ago

Manchester, United Kingdom Interactive Investor Full time

Description

WHO WE ARE:

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £70 billion and over 400,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 40,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

WHAT WE STAND FOR:

It’s simple … we want our customers to feel confident and in control, for interactive investor to go from strength to strength, and for ii to be a workplace where we can all thrive. Our customer-driven approach and bold values sit at the heart of this. We are honest, straight-talking, and transparent with our customers and our colleagues. We are decisive and take ownership of what we say and deliver. We are ambitious and passionate about what we believe is right for our customers, our teams, ourselves, and interactive investor.

PURPOSE OF ROLE:

Reporting to the Head of Commercial Growth & CRM, this role forms an important part of the Commercial Growth Team at interactive investor. The Commercial Growth Team is responsible for achieving our acquisition, activation, engagement and customer retention objectives.

The Senior Growth Manager: Retention will take ownership for our retention performance, leading the development and implementation of campaigns and activities which deliver on them.

Requirements

KEY RESPONSIBILITES:

• Own and drive customer retention performance

• Monitor performance of our KPIs and ensure the Commercial team and wider business understand the ‘why’ and what actions we are taking or support we need to improve

• Production of daily, weekly and monthly progress reports.

• Develop and implement offers, campaigns and activities designed to improve customer retention.

• Manage and optimise ROI on customer retention activities

• Work with channel owners across the Commercial team to deliver multi-channel communication plans to our customers

• Work with Product, Tech and Operational teams to ensure effective delivery of initiatives such as seasonal campaigns or marketing offers

• Influence wider business roadmaps to ensure they align with customer retention priorities

• Work with our Analytics and Research teams to improve our reporting and understanding of performance and customer sentiment

• Maintain the first line of Risk/Compliance defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.

• Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework.

• Maintain the first line of defence by reviewing/supporting the risks and controls assigned to the department.

Candidate requirements • Marketing and/or Commercial experience within an online environment.

• Strong understanding of data

• Customer centric approach

• Stakeholder relationship building skills

• Analytically minded and data driven

• Excellent attention to detail.

• Excellent communication skills with the ability to explain and deliver insights and recommendations.

• Methodological way of working and ability to cope with competing demands and prioritise tasks accordingly.

• Good problem solver, able to respond quickly to changing business needs is essential

• Knowledge of the regulatory environment and associated risks that require managing

• Experience in FS industry in desired but not expected

• Knowledge in FCA guidelines a plus

Conduct rules The FCA Conduct Rules underpin how we act as an organisation and are essential in any role at ii:

• Act with integrity

• Act with due skill, care and diligence

• Be open and cooperative with the FCA, PRA and other regulators

• Pay due regard to the interests of customers and treat them fairly

• Observe proper standards of market conduct