Head of Motor Operations

1 month ago

Royal Tunbridge Wells, United Kingdom The AA Full time
Company description

Location: Tunbridge Wells (Hybrid)
Employment Type: Full Time, Permanent

 Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as Head of Motor Operations (Claims) , you’ll play a key part to our success and join us on this exciting motoring journey.

This is the job

As our Head of Motor Operations (Claims) , you'll be a key member of the Claims Senior Leadership Team. You will oversee a dynamic department of over 150 people  Your leadership will be instrumental in harmonising our operational activities with our strategic objectives, ensuring we meet and exceed our targets for indemnity spend for our in house insurer as well as EBITDA for Accident Assist, the AA’s accident management business. Moreover, you'll champion our mission to deliver exceptional customer service that sets the industry standard.

What will I be doing?
  • Leadership & Innovation: Lead our Accidental Damage and Third Party Claims teams, focusing on strategic indemnity management and maximising income through innovative recovery efforts.
  • Process Design & Efficiency: Develop a streamlined claims process that emphasises proactive management, cost control, and operational efficiency.
  • Strategic Oversight: Govern Accidental Damage and Third Party Claims, fostering a culture of indemnity management, recovery optimisation and expenditure oversight.
  • Customer Service Excellence: Lead the charge in delivering top-tier customer service, meeting and exceeding operational and commercial targets.
  • Insightful Reporting: Generate comprehensive management reports that drive informed decision-making and cross-departmental cooperation.
  • Resource Utilisation: Manage resources to enhance revenue, reduce costs, and maintain high service and regulatory standards.
What do I need?

Capability, Knowledge and Experience:

  • Demonstrated Leadership: Proven track record of leading successful teams, in the motor claims sector, with experience in managing other people managers.
  • Industry Knowledge: A background in motor insurance and/or accident management
  • Change Management: Proven ability to guide teams through periods of change, demonstrating resilience and adaptability.
  • Technical Expertise: Knowledge of product and claims covering the insurance principles.
  • Communication Mastery: Strong communication and interpersonal skills are a must, with the ability to tailor your approach to effectively influence others.
  • Stakeholder Engagement: Ability to forge strong networks and influence at all levels, showcasing your stakeholder management expertise.
Additional Information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • 25 days annual leave plus bank holidays + holiday buying scheme
  • Worksave pension scheme with up to 7% employer contribution
  • Free AA breakdown membership from Day 1 plus 50% discount for family and friends
  • Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Diverse learning and development opportunities to support you to progress in your career
  • Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

  • Head of Motor Operations

    1 month ago

    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Location: Tunbridge Wells (Hybrid)** **Employment Type: Full Time, Permanent** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of...

  • Motor Underwriter

    3 weeks ago

    Royal Tunbridge Wells, United Kingdom Boxtree Recruitment Limited Full time

    Boxtree are currently working with a well-respected MGA based in Tunbridge Wells who are looking for a Motor Underwriter to join their team. This role will be working closely with the underwriting Manager and other Underwriters within the business, focusing on new business and renewals. **Responsibilities**: - Develop and maintain strong relationships with...

  • Part Time Receptionist

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Part Time Receptionist - Tunbridge Wells Audi**: Job description We are currently recruiting for a Part time Receptionist / Showroom Host to join our Audi dealership in Tunbridge Wells. This role will see you act as the face and voice of Audi, greeting sales and service customers both face to face and by phone. Reporting to the Head of Business, this role...

  • Warehouse Operative- TPS Tunbridge Wells

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    Job titleWarehouse Operative- TPS Tunbridge Wells Job referenceREQ09308 Date posted13/06/2024 Application closing dateBlank LocationTPS Tunbridge Wells SalaryCompetitive Contractual hours BasisFull time Job category/typeBlank AttachmentsBlank Job description Role: Warehouse Operative Location: TPS Tunbridge Wells  Hours: full time, hours per week, with...

  • Warehouse Operative

    3 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Holdings Full time

    **The Role** We are currently recruiting for a Warehouse Operative to join our Trade Part Specialist dealership in Tonbridge. The job purpose is to ensure the efficient and effective control of inbound and outbound warehouse parts stock as well as to support the provision of excellent service to customers. **Monday - Friday 7:30am - 5:30pm; 1 in 3...

  • Warehouse Operative- Tps Tunbridge Wells

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Warehouse Operative - TPS Tunbridge Wells**: Job description **Role: Warehouse Operative** **Location: TPS Tunbridge Wells** **Hours: full time, 42.50 hours per week, with Saturday mornings on a rota basis.** **Salary: Basic plus OTE up to £28,270** **Benefits: 25 days annual leave, Colleague Referral fee, Discounted service, parts and Body Shop...

  • Head of Household Claims

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Head of Household Claims **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/ Permanent **Hours**: Monday to Friday **AA Summary** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring...

  • Warehouse Manager

    1 month ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    Job titleWarehouse Manager Job referenceREQ08796 Date posted24/04/2024 Application closing dateBlank LocationTPS Tunbridge Wells SalaryBlank Contractual hours45 BasisFull time Job category/typeParts AttachmentsBlank Job description Role: Warehouse Manager Location: Trade Parts Specialist Tunbridge Wells  Hours: Full-time  Benefits: 25 days...

  • Workshop Controller- Audi Tunbridge Wells

    1 month ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Workshop Controller - Audi Tunbridge Wells**: Job description We are seeking a Workshop Controller at Marshall Motor Group’s Audi Tunbridge Wells dealership. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Aftersales Manager, this role is offered on a...

  • Motor Underwriter

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Boxtree Recruitment Full time

    Boxtree are currently working with a well-respected MGA based inTunbridge Wells who are looking for aMotor Underwriter to join their team. This role will be working closely with the underwriting Manager and other Underwriters within the business, focusingon new business and renewals.Responsibilities: Develop and maintain strong relationships with...

  • Receptionist

    3 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Receptionist**: Job description We are currently recruiting for a Receptionist/Showroom Host to join our Audi dealership in Tunbridge Wells. This role will see you act as the face and voice of Audi, greeting sales and service customers both face to face and by phone. Reporting to the Head of Business, this role is offered on a full-time, permanent basis...

  • Part Time Accounts Assistant

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    We are seeking an Accounts Assistant on a Part Time basis to join Marshall Motor Group’s Audi dealership in Tunbridge Wells, to assist with managing accounts. You will ensure dealership accounts are closely managed and accurately updated. This role offers an Accounts Assistant an excellent opportunity to join a supportive team and to further their career,...

  • Head of Operations

    1 month ago

    Royal Tunbridge Wells, United Kingdom Tunbrige Wells Counselling Centre Full time

    Job Summary: Head of Operations & Development The Counselling Centre has supported the mental health of people across West Kent and East Sussex for more than three decades. Our charitable mission is to ensure financial barriers do not prevent people in our community from accessing the professional help they need. We’re proud to have built a strong...

  • Warranty Administrator

    4 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Holdings Full time

    We are currently seeking a Warranty Administrator to join the Aftersales team in our Audi dealership in Tunbridge Wells to oversee processes related to warranty work. This role works closely with the workshop and service advisor teams and is crucial to ensuring the correct steps are followed to complete warranty work correctly. This role reports to the...

  • Service Advisor- Audi Tunbridge Wells

    3 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Service Advisor - Audi Tunbridge Wells**: Job description - We are currently recruiting for a Service Advisor to join our Audi dealership in Tunbridge Wells. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require...

  • Service Advisor

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Audi dealership in Tunbridge Wells. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...

  • Service Advisor- Audi Tunbridge Wells

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Service Advisor - Audi Tunbridge Wells**: Job description - We are currently recruiting for a Service Advisor to join our Audi dealership in Tunbridge Wells. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require...

  • Delivery Driver- TPS Tunbridge Wells

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    Job titleDelivery Driver- TPS Tunbridge Wells Job referenceREQ09408 Date posted20/06/2024 Application closing dateBlank LocationTPS Tunbridge Wells SalaryCompetitive Contractual hours BasisFull time Job category/typeDriver AttachmentsBlank Job description Role: Delivery Driver Location: TPS Tunbridge Well's Hours: hours per week - Monday to Friday ...

  • Parts Delivery Driver

    2 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Parts Delivery Driver**: Job description **The Role** We are seeking a customer service focused Parts Driver to join our Marshall Toyota Tunbridge Wells and play a vital role in our day to day operations by driving and relocating vehicles and parts. Reporting to the Parts Manager, this customer facing role will provide assistance to our parts operations,...

  • Parts Delivery Driver

    3 weeks ago

    Royal Tunbridge Wells, United Kingdom Marshall Motor Group Full time

    **Parts Delivery Driver**: Job description **The Role** We are seeking a customer service focused Parts Driver to join our Marshall TPS Centre in Tunbridge Wells and play a vital role in our day to day operations by delivering parts. Reporting to the Warehouse Manager, this customer facing role will provide assistance to our parts operations, and provides...