Warranty Administrator

6 months ago

Royal Tunbridge Wells, United Kingdom Marshall Motor Holdings Full time

We are currently seeking a Warranty Administrator to join the Aftersales team in our Audi dealership in Tunbridge Wells to oversee processes related to warranty work.

This role works closely with the workshop and service advisor teams and is crucial to ensuring the correct steps are followed to complete warranty work correctly.

This role reports to the Aftersales Manager and is offered on a full-time, permanent basis. You will be joining an extremely supportive and friendly team at Tunbridge Wells.

We can offer a fantastic range of benefits in an environment, that offers career development where you will be given autonomy, support and a platform to succeed. These include:

- 25 days annual leave (not including Bank Holidays) increasing with length of service
- Colleague referral fee up to £2,000
- Discounted Car Purchase Scheme & Colleague Car Benefit Offers
- Discounted Service / Parts / Bodyshop services
- Training and Continual Self-Development
- Free Eye Care Vouchers
- Cycle To Work Scheme
- Pension Scheme
- Employee wellbeing services
- Free life assurance equivalent to twice your salary
- Loyalty, Above & Beyond and Long Service Awards
- Discounted Shopping Portal

**What will I do on a daily basis?**
- Ensure the accurate and timely completion of all Warranty and department administration
- Achieve all allocated objectives for the department and operate within the law at all times
- Plan ahead and manage time carefully to ensure all tasks are achieved within the agreed time scales.
- Greet customers and visitors prompt, courteously, and professionally
- Ensure all Group, Manufacturer, policies and practices and Statutory Legislation are strictly adhered to

**Do I need experience?**

Previous experience within an Administration role is preferred, ideally with experience of invoicing manufacturer’s warranty and we would like to see demonstrable examples of you being process driven and self-managing your time and workload. We would also consider someone from a Service Advisory background.

Knowledge or previous experience of the Kerridge system would be beneficial but not essential.

**Why Marshall Motor Group?**

We operate 141 franchise dealerships representing 23 manufacturer car, van, truck and bike brands across 33 counties in England.

Marshall Motor Group is backed by the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace. The Group operates some of the most well-known brands in the automotive industry including WeBuyAnyCar, BCA and cinch, who together employ over 16,000 people across 12 countries and provide services that involve over 11 million different vehicles each year.

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Relocate:

- Tunbridge Wells, TN2 3UY: Relocate before starting work (required)

Work Location: In person

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