Customer Experience Representative

3 weeks ago


Oxford, United Kingdom Trinity Fire & Security Systems Full time

What youll bedoing

At Trinity Fire &Security we are looking to recruit Customer ExperienceRepresentatives to join our team to provide an exceptional customerexperience to our National Contract clients. Youll be doing this byproactively engaging with your customers and responding to anyqueries they may have throughout their journey with us. Youll needto work closely with our scheduling team to ensure work iscompleted in line with our clients expectations through a varietyof channels including over the phone and byemail.


Yourkey responsibilities willinclude:

Customer Interaction:Providing professional proactive and timely service to ourcustomers however were communicating with them

Collaboration: Working closely with the wider team to ensure thesafety and security of our customers

StakeholderEngagement: Sharing the customer sentiment and highlighting anypotential issues with a view to resolve and mitigate as quickly aspossible

Who you are At Trinity Fire &Security we believe that your personality and passion are just asimportant as your skills. Were eager to have someone join the teamwho is:

Customer Obsessed: You genuinely careabout resolving customer issues and providing an outstandingexperience

Eager to Learn: A positive attitudeand a willingness to grow are key Well support you every step ofthe way.

Organised and Proactive: You canprioritise tasks effectively and thrive in a fastpacedenvironment.

If you have a cando spirit solutionfocussed approach this is a fantastic opportunity for you to joinour team.

Our ideal candidate with haveexperience in an officebased customer service environment who isskilled at handling customer queries both in writing and over thetelephone.


Whatwell give you

Competitive salarywhich will vary based on skills and experience

23 days holiday plus bank holidays

Companypension scheme

Life assurance

Employee Welfare assistance programme



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