KYC Operations Managers

3 months ago

Sunderland, United Kingdom Deloitte - Recruitment Full time

Role: KYCOperations Managers (VP andAVP)

Location:Hybrid Sunderland (North EastEngland)2 days a weekonsite

Start:ASAP

Duration:6 months (inside IR35/UmbrellaCompany)


THEROLE


Thisis an exciting opportunity to be part of a dynamic largescaleoperation in the bankingindustry.


Overallpurpose of therole:


  • Leada team to deliver exceptional customer service to clients andpotentialclients
  • Achievingperformance metrics whilst driving continuous improvementdelivering the expectedresults
  • Introduceenergy and motivate your team to embed a culture of highperformance and serviceexcellence
  • Actas key member of the Leadership team engaging in a range ofbusiness challenges across the banks Payments Merchant Services

Yourdaytoday activities willinclude:

  • Managethe daily running of operations including effective resourceplanning and implementing strategies.
  • Developa positive control culture where risk and governance is at thefront ofmind
  • Settingand meeting performance targets for speed efficiency andquality
  • Ensuringall relevant communications records and data are updated andrecorded
  • Buildand maintain a successfulteam
  • Reviewingperformance and identifying trainingneeds
  • Createand distribute reports where required with a focus on reportingagainsttargets
  • Coachingmotivating and retainingstaff

StakeholderManagement andLeadership

  • Buildingand maintaining relationship building across our internal andexternal stakeholders agreeing best practice /monitoringconformance to keymetrics
  • Workclosely with stakeholders and the wider Leadership Team to helpimplement key initiatives within theoperation.

Decisionmakingand ProblemSolving

  • Identifyand implement improvement opportunities to support improvedcustomer servicing or reduce operatingcosts
  • Supportthe identification of root causes of customer/colleague concernsand complaints and ensure this is fed back to localleadership/specialistteams.

Riskand ControlObjective

  • Takeownership for managing risk and strengthening controls in relationto the work youdo.
  • Understandthe appropriate Policies & Standards applicable to the rolethrough reading the Code of Conduct and other trainingallocated.
  • Allmandatory training completed to deadlines and understood withingiventimescales.
  • Whereapplicable all risk events (incidents) or control failures to beescalated in accordance with advisedprocedures.

Experience& SkillsRequired

  • Strongstakeholder management skills and experience of working with keystakeholders up to Senior Level e.g. Financial Crime andRelationship Teams would bebeneficial
  • Abilityto support people through change and deliver highperformance
  • Exceptionalcommunicator able to liaise with stakeholders and teammembers
  • Excellentpeople skills with a strong focus on team working within a highperformingenvironment
  • Strongtime management skills to be able to proactively manage yourworkload effectively to complete complex and highpriority taskswithin target timescales.

Desirableexperience:

  • Knowledgeof Banking products and services and associated legislation e.g.Code of BankingPractice.
  • Knowledgeof regulatory and risk requirements relating tocustomers.
  • KYCKnowledge andExperience.


#Lihybrid
KYC Operations Manager financial crime risk and control RiskManagement Framework Financial Crime KYC change regulatory Code ofBanking Practice

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