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KYC Operations Manager

2 months ago

Sunderland, Sunderland, United Kingdom Deloitte - Recruitment Full time
Job Title: KYC Operations Manager

This is an exciting opportunity to join our team as a KYC Operations Manager, where you will play a key role in delivering exceptional customer service and driving continuous improvement in our operations.

Key Responsibilities:
  • Lead a team to deliver high-quality customer service and achieve performance metrics.
  • Develop and implement strategies to improve operational efficiency and reduce risk.
  • Manage daily operations, including resource planning and effective communication with stakeholders.
  • Build and maintain relationships with internal and external stakeholders, including senior-level stakeholders.
  • Identify and implement improvement opportunities to support improved customer servicing or reduce operating costs.
Requirements:
  • Strong stakeholder management skills and experience of working with key stakeholders.
  • Ability to support people through change and deliver high performance.
  • Exceptional communication and interpersonal skills.
  • Strong time management skills to proactively manage workload and complete complex tasks within target timescales.
Desirable Experience:
  • Knowledge of banking products and services and associated legislation.
  • Knowledge of regulatory and risk requirements relating to customers.
  • KYC knowledge and experience.

This role is an excellent opportunity to develop your skills and experience in a dynamic and fast-paced environment. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.