Hospitality Service Supervisor – Front Office

1 month ago


Gloucester, United Kingdom LGH Hotels Management Full time

The Opportunity

Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.

YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.

As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.

Benefits

Our enviable employee discounts on bedroom rates across our best western hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking

Ideal Candidate

YOU will have experience working within a busy hotel front desk environment (Preferred) At least 12 months of supervisory experience Highly motivated and proactive; acting with professionalism and positivity in all interactions. Excellent IT skills (MS Office, Financial systems) and numeracy Excellent oral and written communication skills Experienced user of Opera, Delphi, and Microsoft Office (Preferred) A positive and engaging demeanor. Be able to do duty management responsibiliy

Hotel

5 minutes from the M5 and a short taxi journey from Gloucester train station you will find the Gloucester Hotel, part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, if you’re travelling north or south, we’re only a 5-7-minute drive from the motorway.

The hotel has 95 bedrooms including 6 family rooms, meeting rooms for up to 180 delegates. A Civil Ceremony licence and versatile wedding suite for up to 200 guests. Health club with squash court and beauty treatment area and a swimming pool and children’s pool.

Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre with one of the UK’s longest ski slopes. And you find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.



  • Gloucester, Gloucestershire, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    Hospitality Services Supervisor - Front OfficeThe Gloucester Robinswood Hotel, part of the Signature Collection By Best Western, is seeking a highly motivated and proactive Front Office Supervisor to join our team.As a Front Office Supervisor, you will be responsible for delivering a true hospitality experience to all our guests, from welcoming them to...


  • Gloucester, Gloucestershire, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    Front Office Supervisor OpportunityThe Gloucester Robinswood Hotel, part of the Signature Collection By Best Western, seeks a skilled Front Office Supervisor to deliver exceptional customer service and lead our front desk team.About the Role:Lead the front office team in delivering a true hospitality experience to all guests.Ensure efficient check-in and...


  • Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Full time

    The OpportunityAs a Front Office Supervisor with LGH Hotels Management, you will be responsible for delivering exceptional hospitality experiences to our guests. You will be the face of our hotel, ensuring that every guest feels welcome and valued.Key ResponsibilitiesManage the front desk team, ensuring that all guests are checked in and out efficiently and...


  • Gloucester, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    Hospitality Service Supervisor – Front Office Gloucester Robinswood Hotel, Signature Collection By Best Western The OpportunityOur front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional,...


  • Gloucester, Gloucestershire, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    **The Opportunity**As a Front Office Supervisor at Gloucester Robinswood Hotel, you will be a key member of our front desk team, delivering exceptional hospitality services to our guests.Responsibilities include: ensuring a warm welcome to our guests, describing hotel facilities, and handling customer check-ins and inquiries.**Benefits**Employee discounts on...


  • Gloucester, United Kingdom Gather & Gather Full time

    Hospitality Supervisor - Gloucester Hospitality Supervisor 23,300 per annum Gloucestershire At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting...


  • Gloucester, United Kingdom Gather & Gather Full time

    Hospitality Supervisor - Gloucester Hospitality Supervisor 23,300 per annum Gloucestershire At Gather & Gather, we are known as one of the UK & Irelands most distinctive workplace catering experts, we are passionate about great food and great coffee and putting...


  • Gloucester, United Kingdom Loungers Full time

    Front of House Supervisor - ThornburyLounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your...

  • Front Office

    5 months ago


    Gloucester, United Kingdom Best Western Full time

    **Front Office - Team Member**: **Gloucester Robinswood Hotel, Signature Collection By Best Western**: **The Opportunity** We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest...

  • Front Office

    5 months ago


    Gloucester, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    **Front Office - Team Member**: **Gloucester Robinswood Hotel, Signature Collection By Best Western**: **The Opportunity** We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest...


  • Gloucester, Gloucestershire, United Kingdom Aimbridge Hospitality Full time

    Who We AreAimbridge Hospitality EMEA is a leading hotel management company, operating over 1,600 hotels and resorts globally. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.Our BenefitsEstimated salary: £27,500 per annumHotel discounts with up to 50% off food & beverage and spaAccess to wagestream for...

  • Front Office

    1 hour ago


    Gloucester, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    Front Office - Team Member Gloucester Robinswood Hotel, Signature Collection By Best Western The Opportunity We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member.As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest...

  • Front Office

    1 month ago


    Gloucester, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    Front Office - Team Member Gloucester Robinswood Hotel, Signature Collection By Best Western The OpportunityWe are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a...

  • Security Officer

    3 weeks ago


    Gloucester, United Kingdom CV-Library Full time

    Security Officer (Front of House) Location: Gloucester City Centre Rate: £19 per hour Shift pattern: Monday to Saturday (6 days a week): 9am - 5pm / 9am - 1pm on Saturday. Do you hold a SIA Door Supervisor license? Applicants should hold a SIA Door Supervisor license, have excellent customer service and communication skills. Prior security experience...


  • Gloucester, Gloucestershire, United Kingdom Gather & Gather Full time

    Hospitality Supervisor - GloucesterAs a Front of House Assistant at Gather & Gather, you will be responsible for providing exceptional customer service and ensuring that all hospitality areas are clean, tidy, and ready for use. Key responsibilities include preparing meeting rooms with hospitality as requested, collecting and delivering hospitality in a...


  • Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Limited Full time

    The RoleAs a Front Office Team Member at LGH Hotels Management Limited, you will be the first point of contact for our guests, creating a memorable and seamless guest experience.Key ResponsibilitiesProvide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries.Handle guest requests and concerns promptly and...

  • Security Officer

    7 days ago


    Gloucester, United Kingdom Momentum Security Recruitment Full time

    Security Officer (Front of House)Location: Gloucester City CentreRate: £19 per hourShift pattern: Monday to Saturday (6 days a week): 9am - 5pm / 9am - 1pm on Saturday.Do you hold a SIA Door Supervisor license?Applicants should hold a SIA Door Supervisor license, have excellent customer service and communication skills. Prior security experience is...


  • Gloucester, Gloucestershire, United Kingdom Aimbridge Hospitality Full time

    Our company, Aimbridge Hospitality EMEA, is a leading division within the global Aimbridge Hospitality brand. We oversee a portfolio of over 1,600 hotels and resorts across the world, working with renowned brands like Hilton, Accor, Marriott, and IHG, as well as small independent establishments.In return for your hard work, you can expect a competitive...

  • Supervisor

    6 months ago


    Gloucester, United Kingdom Brewers Fayre Full time

    **Restaurant Supervisor -Whittle Inn Brewers Fayre** Come and be a Restaurant Supervisor at Brewers Fayre in Brockworth. Act as the vital link between the kitchen and our Front of House team and put the ‘super’ into Supervisor! Lead and manage your team to amazing customer service every time. Immediate start. **PAY RATE: ** Up to £11.79 per...


  • Gloucester, Gloucestershire, United Kingdom LGH Hotels Management Full time

    The OpportunityWe are seeking a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.Responsibilities:Provide exceptional customer service to all guests, including check-in, check-out,...