Front Office

3 months ago

Gloucester, United Kingdom Best Western Full time

**Front Office - Team Member**:
**Gloucester Robinswood Hotel, Signature Collection By Best Western**:
**The Opportunity**

We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.

**Responsibilities**:

- Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
- Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
- Assist with administrative tasks such as billing, record-keeping, and report generation
- Work closely with other hotel departments to ensure a smooth operation and guest experience

**Benefits**
- Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
- Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
- Refer a friend scheme from £500 to £1000 per referral.
- Hospital Plan.
- Online Health Portal.
- Eye Care.
- Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Pension Scheme.
- Free meals on duty.
- Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
- Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
- Strong communication and interpersonal skills, with a friendly and welcoming personality
- Ability to multitask and work in a fast-paced environment
- Familiarity with computer systems and software, including reservation and property management systems
- Flexible availability, including weekends and holidays

If you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.

**Hotel**

5 minutes from the M5 and a short taxi journey from Gloucester train station you will find the Gloucester Hotel, part of the Signature Collection By Best Western. An equal distance from junctions 11A and 12 of the M5, if you’re travelling north or south, we’re only a 5-7-minute drive from the motorway.

The hotel has 95 bedrooms including 6 family rooms, meeting rooms for up to 180 delegates. A Civil Ceremony licence and versatile wedding suite for up to 200 guests. Health club with squash court and beauty treatment area and a swimming pool and children’s pool.

Plus, the hotel is within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre with one of the UK’s longest ski slopes. And you find miles and miles of cycling routes and beautiful walks in the nearby Cotswolds and Forest of Dean.

**About us**

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

  • Front Office Manager

    2 months ago

    Gloucester, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Front Office Manager Location: Gloucester Salary / Rate of pay: From £14 per hour Platinum Recruitment is working in partnership with a busy hotel in the Gloucester area and we have a fantastic opportunity for a temporary Hotel Front Office Manager to join the team on an immediate basis for an ongoing placement, that has the potential to lead to...

  • Front Office Manager

    1 month ago

    Gloucester, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Front Office ManagerLocation: GloucesterSalary / Rate of pay: From £14 per hourPlatinum Recruitment is working in partnership with a busy hotel in the Gloucester area and we have a fantastic opportunity for a temporary Hotel Front Office Manager to join the team on an immediate basis for an ongoing placement, that has the potential to lead to...

  • Front Office Manager

    2 months ago

    Gloucester, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Front Office ManagerLocation: GloucesterSalary / Rate of pay: From £14 per hour Platinum Recruitment is working in partnership with a busy hotel in the Gloucester area and we have a fantastic opportunity for a temporary Hotel Front Office Manager to join the team on an immediate basis for an ongoing placement, that has the potential to lead to...

  • Front Office Manager

    4 weeks ago

    Gloucester, Gloucestershire, United Kingdom Platinum Recruitment Consultancy Full time

    Role: Front Office ManagerScroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Location: GloucesterSalary / Rate of pay: From £14 per hourPlatinum Recruitment is working in partnership with a busy hotel in the Gloucester area and we have a fantastic opportunity for a temporary Hotel Front...

  • Front Office Manager

    2 months ago

    Gloucester, Gloucestershire, Gloucestershire, United Kingdom Gloucester Robinswood Hotel Full time

    The Opportunity Creating those memorable hospitality experiences for our guests commences as soon as they walk through our hotel doors and as the old saying goes “first impressions last”. Being one of our Front of Office Managers you will oversee one of the most important operations at the hotel. YOU will lead from the front (no pun intended) in...

  • Office Assistant/front of House

    4 months ago

    Gloucester, United Kingdom Blackfinch Full time

    Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early-stage investing, managed portfolio...

  • Office Assistant/front of House

    3 months ago

    Gloucester, United Kingdom Blackfinch Full time

    Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early-stage investing, managed portfolio...

  • Office Assistant/front of House

    3 months ago

    Gloucester, United Kingdom Blackfinch Full time

    Blackfinch Group is an award-winning investment specialist. Built on over 20 years of investment track record, the name Blackfinch first came into being on the anniversary of Darwin’s birth, 12th February 2013. A trusted provider, we work in partnership with advisers. Our businesses cover tax-efficient solutions, early-stage investing, managed portfolio...

  • Front Office

    3 months ago

    Gloucester, United Kingdom Gloucester Robinswood Hotel, Signature Collection By Best Western Full time

    **Front Office - Team Member**: **Gloucester Robinswood Hotel, Signature Collection By Best Western**: **The Opportunity** We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest...

  • Security Officer

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Momentum Security Recruitment Full time

    Job Summary:We are seeking a highly skilled Security Officer to join our team at Gloucester City Centre. As a Security Officer, you will be responsible for ensuring the safety and security of our clients and their premises.Key Responsibilities:Meet and greet visitors in a polite and customer-focused mannerManage access control to the siteConflict...

  • Security Officer

    6 days ago

    Gloucester, Gloucestershire, United Kingdom Momentum Security Recruitment Full time

    Job Summary:We are seeking a highly skilled Security Officer to join our team at Gloucester City Centre. As a Security Officer, you will be responsible for ensuring the safety and security of our clients and their premises.Key Responsibilities:Meet and greet visitors in a polite and customer-focused mannerManage access control to the siteConflict...

  • Front Office Manager

    4 weeks ago

    Gloucester, United Kingdom Marriott International Full time

    Job Number 24144844Job Category Rooms & Guest Services OperationsLocation Delta Hotels Cheltenham Chase, Shurdington Road, Gloucester, England, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, The QHotels Collection. The...

  • Security Officer

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Momentum Security Recruitment Full time

    Job Summary: Momentum Security Recruitment is seeking a highly skilled and experienced Security Officer to join our team in a Front of House role. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises, while also providing exceptional customer service to visitors and staff. Key Responsibilities: Meet...

  • Security Officer

    2 weeks ago

    Gloucester, Gloucestershire, United Kingdom Momentum Security Recruitment Full time

    Job Summary: Momentum Security Recruitment is seeking a highly skilled and experienced Security Officer to join our team in a Front of House role. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises, while also providing exceptional customer service to visitors and staff. Key Responsibilities: Meet...

  • Front of House Security Specialist

    1 month ago

    Gloucester, United Kingdom Momentum Security Recruitment Full time

    Position: Security Officer (Front of House)Location: Gloucester City CentreCompensation: £19.50 per hourWork Schedule: Monday to Friday (9am - 5pm) & Saturday 9am - 1pmAre you a holder of a SIA Door Supervisor or Close Protection license?We are seeking candidates who possess a SIA Door Supervisor or Close Protection license, coupled with exceptional...

  • Front of House Security Personnel

    1 month ago

    Gloucester, Gloucestershire, United Kingdom Momentum Security Recruitment Full time £19

    Front of House Security Personnel Location: Gloucester City Centre Compensation: £19 per hour Work Schedule: Monday to Saturday (6 days a week): 9am - 5pm. Are you a holder of a SIA Door Supervisor license? Candidates must possess a valid SIA Door Supervisor license, exhibit outstanding customer service and communication abilities. Previous experience...

  • Security Officer

    1 month ago

    Gloucester, United Kingdom Momentum Security Recruitment Full time

    Security Officer (Front of House)Location: Gloucester City CentreRate: £19 per hourShift pattern: Monday to Saturday (6 days a week): 9am - 5pm.Do you hold a SIA Door Supervisor license?Applicants should hold a SIA Door Supervisor license, have excellent customer service and communication skills. Prior security experience is essential. The role will see you...

  • Auction Photographer and Front of House

    4 months ago

    Gloucester, United Kingdom Criterion Auctioneers Full time

    **Your duties may include**: **Photographer/Front of House**: We are seeking a photographer and general front of house person who will be based in our Gloucester Saleroom. Primary duties include: Preparing stock for sale; photographing all lots and uploading to our auction software. Inputting of stock detail ready for cataloguing. This is is a public facing...

  • Corporate Security Officer

    4 months ago

    Gloucester, United Kingdom Momentum Security Recruitment Full time

    **Corporate Security Officer** **Location: Gloucester Business Park** **Rate: £11.40 per hour** **Hours: 4on / 4off. 4 days (0700-1900), 4 off, 4 nights (1900-0700), 4 off.** This corporate security officer role offers a good rate of pay, ongoing training and development opportunities. Applicants should hold an SIA license, have excellent customer...

  • Office Coordinator

    1 month ago

    Gloucester, Gloucestershire, United Kingdom Anderson Recruitment Full time

    Position OverviewAnderson Recruitment is seeking a dedicated Office Coordinator to enhance our operational efficiency. This role is essential in ensuring the smooth functioning of our office environment.Key Responsibilities:Manage the front desk operations, providing a welcoming atmosphere for visitors.Assist with various administrative tasks to support...