Guest Services Manager
4 months ago
The role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Leeds- Brighouse (HD6 4HW)
Guest Service Managers duties include
Constantly want to find innovative ways to put a smile on your customer’s face – that’s where embracing change comes in An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn’t we want to go above and beyond? Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness Living and breathing outstanding service, instilling trust in your reception and reservations teams to commit to an outstanding guest experience Driving sales opportunities and maximising revenue and occupancy levelsBeyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.
Other businesses may call this role Front Office, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.
Benefits
Our rewards package includes:
Annual Conference Event and Awards Robust career development opportunities and support for personal growth Attractive discounts across many major retailers, restaurants, and events Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide 50% off food and beverage while you stay in our hotels 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)What you’ll bring to the team
To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager.
-
Care Services Manager
1 month ago
Brighouse, Calderdale, United Kingdom CJP Outreach Services Full timeRegistered Manager - Complex CareCJP Outreach Services is a rapidly expanding care provider dedicated to delivering outreach and supported living services for individuals with intricate care and support needs. Our focus is on ensuring that the individuals we serve are at the heart of our operations, while also providing robust support and appreciation to our...
-
Hotel Operations Manager
10 hours ago
Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full timeLead the Way in Guest ExperienceAs a Guest Service Manager at Holiday Inn Leeds-Brighouse, you will be at the forefront of creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a dynamic team based in our attractive hotel in Leeds-Brighouse.Key ResponsibilitiesDrive innovation in guest...
-
Hotel Operations Manager
7 hours ago
Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full timeLead the Way in Guest ExperienceAs a Guest Service Manager at Holiday Inn Leeds-Brighouse, you will be at the forefront of creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a dynamic team based in our attractive hotel in Leeds-Brighouse.Key ResponsibilitiesDrive innovation in guest...
-
Customer Service Executive
4 months ago
Brighouse, United Kingdom ukcaravans4hire.com Ltd Full timeRole: Customer Service Executive **Salary**: Up to £24.5k p.a. + Benefits Hours: 37.5 hours per week (5 days per week, including weekends) Location: Brighouse Contract: Permanent Are you passionate about delivering exceptional Customer Service? Would you like to work in a fabulous brand-new relaxed office environment? Are you ready to be truly happy at...
-
Assistant Manager
4 days ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members.About the RoleWe're seeking an experienced Assistant Manager to join our team at the Armytage Arms. As Assistant Manager,...
-
Assistant Manager
4 days ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members.About the RoleWe're seeking an experienced Assistant Manager to join our team at the Armytage Arms. As Assistant Manager,...
-
Assistant Manager
7 days ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members.About the RoleWe're seeking an experienced Assistant Manager to join our team at the Armytage Arms. As Assistant Manager,...
-
Assistant Manager
7 days ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We're passionate about delivering exceptional guest experiences and creating a positive work environment for our team members.About the RoleWe're seeking an experienced Assistant Manager to join our team at the Armytage Arms. As Assistant Manager,...
-
Restaurant Operations Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout the RoleWe're looking for an experienced Assistant Manager to join our team at Sizzling Pub & Grill. As a key member of our management team, you'll play a vital role in delivering exceptional guest experiences and driving business success.Key ResponsibilitiesSupport the General Manager in the day-to-day running of the business, taking on Duty Manager...
-
Restaurant Operations Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout the RoleWe're looking for an experienced Assistant Manager to join our team at Sizzling Pub & Grill. As a key member of our management team, you'll play a vital role in delivering exceptional guest experiences and driving business success.Key ResponsibilitiesSupport the General Manager in the day-to-day running of the business, taking on Duty Manager...
-
Assistant Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We pride ourselves on delivering exceptional guest experiences, and we're looking for a talented Assistant Manager to join our team.Job SummaryWe're seeking an experienced Assistant Manager to support our General Manager in leading our team to success....
-
Assistant Manager
2 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout UsSizzling Pub & Grill is a leading pub brand in the UK, known for its warm and welcoming atmosphere. We pride ourselves on delivering exceptional guest experiences, and we're looking for a talented Assistant Manager to join our team.Job SummaryWe're seeking an experienced Assistant Manager to support our General Manager in leading our team to success....
-
Assistant Manager
2 months ago
Brighouse, United Kingdom Sizzling Pub & Grill Full timeNo CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Assistant Manager at the Armytage Arms, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your...
-
Deputy Kitchen Manager
9 hours ago
Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Kitchen Manager to join our team at Holiday Inn Leeds-Brighouse. As a key member of our kitchen team, you will be responsible for delivering exceptional food service and ensuring the highest standards of quality and safety.Key ResponsibilitiesLead the kitchen function and ensure efficient and...
-
Deputy Kitchen Manager
12 hours ago
Brighouse, Calderdale, United Kingdom Holiday Inn Leeds-Brighouse Full timeJob SummaryWe are seeking a highly skilled and experienced Deputy Kitchen Manager to join our team at Holiday Inn Leeds-Brighouse. As a key member of our kitchen team, you will be responsible for delivering exceptional food service and ensuring the highest standards of quality and safety.Key ResponsibilitiesLead the kitchen function and ensure efficient and...
-
Deputy Kitchen Manager
3 months ago
Brighouse, United Kingdom Holiday Inn Leeds-Brighouse Full timeThe role Our Deputy Kitchen Manager are responsible for delivering an efficient, effective and profitable kitchen service that complies with all Health & Food Safety requirements. You will lead, develop and motivate your team of Line Chefs, to create a positive work culture and ensure all brand and company objectives are met. The role reports...
-
Assistant Manager
1 day ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeUnlock Your Potential as an Assistant Manager at Sizzling Pub & GrillWe're on the hunt for a talented Assistant Manager to join our team at Sizzling Pub & Grill, one of the UK's most loved pub brands. As a key member of our management team, you'll play a vital role in driving success and delivering exceptional guest experiences.What You'll Do:Support the...
-
Assistant Manager
1 day ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeUnlock Your Potential as an Assistant Manager at Sizzling Pub & GrillWe're on the hunt for a talented Assistant Manager to join our team at Sizzling Pub & Grill, one of the UK's most loved pub brands. As a key member of our management team, you'll play a vital role in driving success and delivering exceptional guest experiences.What You'll Do:Support the...
-
Assistant Manager
3 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout the RoleWe are seeking an experienced Assistant Manager to join our team at Sizzling Pub & Grill. As a key member of our management team, you will play a vital role in leading our staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesSupport the General Manager in the day-to-day running of the business, including...
-
Assistant Manager
3 weeks ago
Brighouse, Calderdale, United Kingdom Sizzling Pub & Grill Full timeAbout the RoleWe are seeking an experienced Assistant Manager to join our team at Sizzling Pub & Grill. As a key member of our management team, you will play a vital role in leading our staff to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesSupport the General Manager in the day-to-day running of the business, including...