Patient Coordinator and Admin Support

1 week ago

Carlisle, United Kingdom Hospice at Home Carlisle and North Lakeland Full time

Job summary

Hospice at Home an independent charitable organisation; is looking to recruit to a flexible part time Patient Co-ordinator and admin support worker for 15 hours per week. The post holder will be able to work flexibly to meet the needs of the Nursing Coordination Team.

Main duties of the job

The post holder will be responsible for accepting referrals to the nursing service, allocation of patient care and providing general admin support to the clinical teams. The post will also require the individual to communicate with a variety of Health and Social Care Professionals, patients/carers and members of the general public on a daily basis.

About us

Hospice at Homes core service is our skilled team of Registered Nurses and Healthcare Assistants who provide exceptional care and support in peoples last year of life, at end of life, also providing additional services such as Lymphoedema, Bereavement and Family Support, Befriending, Occupational Therapy and Complementary Therapy.

We provide individualised care and support to improve quality of life and our end of life care helps facilitate a peaceful and dignified death in the home and support to those who are bereaved.

Job description

Job responsibilities

Thepost holder will act as a patient co-ordinator for the Hospice at Home nursingand support service which provides palliative care to patients, their relativesand carers. The co-ordinator will be responsible for accepting referrals, theallocation of staff, liaising with other health and social care professionals, patientsrelatives and carers and the general public.

Thepost holder will work closely with others who co-ordinate care. The post holder will also provideadministrative support to the Hospice at Home team which includes Nurse TeamLead, Complementary Therapy, Family Support, Lymphoedema, and OccupationalTherapy services.

Person Specification

Skills and Appitiudes

Essential

A good understanding of NHS IT systems Ability to prioritise own workload Ability to work unsupervised and as a member of a team Enhanced communication skills Ability to recognise patient or a family in distress Ability to deal with distressed individuals Ability to concentrate in an environment where priorities change frequently Advanced IT. skills

Desirable

Good knowledge of EMIS including reporting skills.

Qualifications

Essential

Business Administration qualification or equivalent

Desirable

ECDL

Experience

Essential

Experience of working within Health/ Social Care settings Dealing with the General public

Desirable

Working within palliative care

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