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Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeYou will be enthusiastic, motivated with excellent organisation and interpersonal skills to work as part of the Ward 201 team, taking direction from the clinical team to ensure the smooth running of the Ward. We are a very busy ward and the post involves liaising with a number of departments and handling queries from a range of sources. The post holder will...
Ward Clerk
4 months ago
Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic person to join our team on Ward 4 Queens Hospital.
Ward Clerk cover will be required Monday- Friday between the hours of 8am and 4pm
They work closely with a wide range of disciplines. The Role is varied and requires a flexible approach. Healthcare experience and knowledge is desirable with a range of administrative procedures including case note tracking.
An ability and willingness to be involved in service improvement including data collection and active involvement in Quality Improvement Projects. The Successful candidate will also be required to support other colleagues with admin duties and support the development and adaptation of the role of the Ward Clerk to mirror the demands of the Ward.
The role as a Ward Clerk is vital to the overall smooth running of the ward, you will be the first people our patients and visitors as well as staff will be greeted by.
Main duties of the job
The role of the Ward Clerk within the ward is varied and fast paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:
Using clinical software to manage patient information and location. Appropriately filing patient notes. Admitting/discharging patients using the Trust systems. Taking telephone calls. Engaging in communication with patients, relatives, visitors and staff alike. To be any to communicate in different ways ie written, verbal or via computers. Scanning documentation. Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multidisciplinary team, patients and their relatives.Liaising with other areas of the hospital to help support patient care. Working knowledge and confidence of Systems such as Excel, Power Point, Word. Making appointments for patients. Non clinical care of patients ie. supporting them with post/phone calls/ordering taxis/complete feedback Manage post. Audits. Administration support for Sister/Nurse-in-Charge will be required. Order and maintain ward supplies as necessary and in accordance with Trust policies.Closing date of applications: 5 June 2024
Interview date: 19 June 2024
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, including both professional and leadership development On-going support through every step of the way from recruitment to when you join our team and beyond. A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemesKey Facts about our Trust:
We see on average 4810 OP appointments per day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person Specification
Education
Essential
Good standard of education (GCSE/CSE/0 Level)
Essential guidance
Essential
Demonstrable clerical experience
Desirable
Reception experience on a ward
Essential guidance
Essential
Ideally ward based but knowledge of IT systems is an advantage