Medical Receptionist/Administrator

4 days ago

Blackpool, United Kingdom Waterloo Medical Centre Full time

Job summary

Permanent Post 37 hours per week. Weekly hours to be agreed within our opening hours.

Medical Receptionist required for a friendly busy GP training practice. Must have good IT and communication skills.

Previous applications need not apply.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

About us

The Waterloo Medical centre is well established in the community and has a patient population of over 12000 patients.

Our team includes 5 GP Partners, 1 Salaried GP, 3 Practice Nurses, 1 Healthcare Assistant, 1 Nursing Associate, 1 Advanced Nurse Practitioner, 2 Pharmacists, 1 Pharmacy Technician, 1 Physio Therapist and 12 Admin/Reception staff. We are a busy friendly forward thinking practice.

Waterloo Medical Centre is a training practice that has 2 GP Registrars.

Its an exciting time to join the practice and it is a time of change and improvement.

Job description

Job responsibilities

JOB TITLE: EXPERIENCEDRECEPTIONIST

REPORTS TO: Reception Supervisor

HOURS: Full or Part TimeConsidered

Main Duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Arrange home visits ensuring careful recording of all relevant details for the doctor. Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Ensure that all new patients are registered onto the computer system promptly and accurately. Scanning accurate scanning and attaching of correspondence to patient records. Ensure accurate and timely recording of Data with attention to the use of SnomedCodes. Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols. Audit and remove prescriptions not collected by patients. Results - to accurately process results and allocate them to the appropriate clinician for review and action. Act on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.

Other Duties:-

Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated. Where necessary advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Liaise with FCMS re out of hours cover/issues. DNACPR Housekeeping of DNACPR information held on ADASTRA. Send and receive items to/from PCSE in a timely fashion / medical records to be returned to PCSE as promptly as possible. Process incoming and outgoing mail according to practice protocols. Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area

Other Tasks

Ensure waiting room is tidy throughout the day. Ensure building security have thorough knowledge of doors/windows/alarm. Covering colleagues holiday and sick cover as required. Any other tasks allocated by managers

Confidentiality:

While seekingtreatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. Theydo so in confidence and have the right to expect that staff will respect theirprivacy and act appropriately

In the performance ofthe duties outlined in this job description, the post-holder may have access toconfidential information relating to patients and their carers, practice staffand other healthcare workers. They mayalso have access to information relating to the practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential

Information relatingto patients, carers, colleagues, other healthcare workers or the business ofthe practice may only be divulged to authorised persons in accordance with thepractice policies and procedures relating to confidentiality and the protectionof personal and sensitive data

Health & safety:

The post-holder willassist in promoting and maintaining their own and others health, safety andsecurity as defined in the practice health & safety policy, the practice health& safety manual, and the practice infection control policy and publishedprocedures. This will include:

Usingpersonal security systems within the workplace according to practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy and safeway and free from hazards

Activelyreporting of health and safety hazards and infection hazards immediately whenrecognised

Keepingown work areas and general / patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scope ofthe job holders role

Undertakingperiodic infection control training (minimum annually)

Reportingpotential risks identified

Equality and diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professionaldevelopment:

The post-holder will participate in anytraining programme implemented by the practice as part of this employment, suchtraining to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintainquality within the practice, and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effectivecommunication within the team and will strive to:

Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly

Contributionto the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

SafeguardingResponsibilities:

The post-holder will:

Be responsible for promoting and safeguarding the welfare of a child or adult, that they come into contact with. Person Specification

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

Desirable

Business Administration EMIS / user skills

Experience

Essential

Experience of working with the general public Experience of administrative duties

Desirable

Experience of working in a health care setting

Knowledge and Skills

Essential

Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office 365 Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure

Desirable

EMIS / user skills

Personal Qualities

Essential

Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours

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