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Groups reservations coordinator

3 months ago

Wembley, United Kingdom IBIS Full time
Job Description

Job Description

POSITION OVERVIEW

To deal with all guest inquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To be responsible for the day-to-day duties with accepting and entering individual and group reservations. Resolve guest problems and complaints as appropriately and professionally as possible.

MAIN RESPONSIBILITIES

Duties

  • Responsible for individual and group reservations
  • This also includes the management of group blocks relating to inventory, payment and group setup
  • Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
  • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
  • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
  • Manage payments, cancellations, rooming lists and terms and conditions.
  • Maintains a precise filing system for all Group reservations and correspondence.
  • Performs all reservations duties including making and entering reservations as required including TBRs
  • Handle guest complaints and enquiries in an efficient and professional manner
  • Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
  • Ensure Accor brand and company standards are implemented and updated.
  • Ensure security and safety procedures are updated and implemented.
  • Promotes positive working environment by developing positive team spirit.

Customer Relations

  • Provide efficient, friendly and professional service to all guests, making all guests experience positive.
  • Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
  • Actively sell and promote, hotel facilities and services.

Qualifications, Additional Information

PERKS FOR YOU:

  • Private Health Care
  • Employee benefit card offering discounted rates at Accor worldwide
  • Free and delicious meal breaks on duty
  • Complimentary stays in UK and North Ireland
  • Friends & Family discounts
  • 50% food discounts in our restaurants
  • Pension Scheme
  • Eye Test Vouchers
  • Staff Uniforms Provided
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world

Qualifications

  • Clear oral/written communication
  • Exemplary time management and organizational skills
  • Problem solving abilities
  • Previous experience in a similar role is preferable not necessary.


Additional Information

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong