Store Manager

6 months ago

Marlow, United Kingdom JoJo Maman Bébé Full time

What we expect from you

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.

Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

A day in the life:

Making sure your team is equipped to uphold our B Corp principles and USP. Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs. Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets. Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles. No job will be too small for you and you’ll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks. You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members. Outward ambassador of our B Corp principles, driving the culture through all business practices and team management. Organise rotas and holiday allocation in a fair way. Delegate responsibilities fairly which will stimulate and offer development throughout the team.

What we look for in you

Previous experience as a Store Manager within a retail environment. Previous customer service and sales experience Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly. We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs. The ability to train and develop your team is an essential quality for this position. You’ll be analysing the store’s performance, so a strong analytical ability is a must have. You’ll be a great communicator with the ability to manage the concerns of the team. We like to keep our stores looking tip top, so you’ll have a keen eye for detail.

Just to give you a taste of our culture, we’ll be looking for you to:

Be a brand ambassador, ensuring that our values and ethos are never compromised. Be honest and respectful. Work collaboratively. Talk openly, actively listen and be aware of team dynamic. Take ownership of all aspects of the role. Proactively finding solutions to problems. Leading a team.

The benefits.

We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days) Why work on your Birthday? Have it off Helping plan for the future - contributory pension scheme Get on the move - cycle to work scheme Support for planning your finances - JoJo saving scheme Being mindful – Health and Wellbeing Hub Having a great time - fabulous social events Supporting our communities – volunteer days We love our products Up to 40% discount for you to enjoy “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities. Financial wellbeing app, pay yourself 40% of your earnt wages whenever you want.

Who we are

We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products – it’s part of our DNA Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

Our Values:

The most useful thing a person can do in this world is to create ethical employment in a business which is a force for good, respecting our people and our planet.

We embrace and openly welcome people from different cultures, perspectives and experiences to create a diverse and enriched company. We work hard to recruit, develop and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. We are guided by our values and B Corp status in everything we do, and we recognise that being a diverse and inclusive employer helps us make a difference to all our employees and customers.

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