Receptionist/Administrator

4 weeks ago


Rugby, United Kingdom Whitehall Medical Practice Full time

Job summary

Assisting patients in accessing the appropriate service or healthcare professional in a courteous, kind, efficient and effective way both on the telephone and face to face. The successful applicant should have the ability to work as part of the Reception Team in a calm, positive and supportive manner. A working understanding of IT and a knowledge of Microsoft Word and Excel is required. Confidentiality is a necessity at all times. The ability to remain calm in stressful situations.

Main duties of the job

You will need strong communication skills, the ability tomulti-task, and good keyboard skills. To be compassionate, understanding and to remain calm under pressureis essential. A knowledge of EMIS Web/Docman/AccuRX would also be useful, but not essential astraining will be provided.

Your role as a Receptionist will be complemented by a team ofenthusiastic, multi-disciplinary and friendly staff. We require a MedicalReceptionist with initiative, drive, interpersonal skills, administration and IT skills.

Previous reception/administration and/or customer services skills aredesirable.

You will have a range of patient facing and administrativetasks, so excellent organisational skills and time management are critical. Acaring, empathetic character is essential.

Flexibility to cover for colleagues for holidays and sicknessabsence is also required.

About us

We are a large, busy, well established andprogressive, NHS General Practice. We are also a GP Training Practice and have Trainee GPs working with us.

We havean excellent, friendly, self-motivated, positive team of reception, administration andsecretarial staff, who work alongside the Clinical and Management Teams.

The Surgery is based within walking distance of theTown Centre and Railway Station and the M1 and M6 motorway junctions are nearby giving excellenttransport links for those looking to commute. We welcome informal visits and these can bearranged via Sara Marles Assistant Practice Manager or Sue Connelly ReceptionManager.

Job description

Job responsibilities

The purpose of the role is to:

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficient andeffective way

Undertake a variety of reception/administrative duties toassist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of thepractice team when required. Good computer skills and keyboard skills arerequired

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

Maintaining patient records and upholding confidentiality Emailing, scanning, and coding clinical correspondence Processing prescription requests in a timely manner Taking part in all mandatory training, education and development Person Specification

Qualifications

Essential

Good standard of general education Computer Literate with a knowledge of Microsoft Word and Outlook

Desirable

NVQ 2 or above in Customer Service or Health and Social Care desirable but not essential.

Experience

Essential

Excellent customer service skills, with the ability to communicate with a wide range of people in a kind, professional and caring manner. Practical experience of working with others as part of a team and the ability to work on own initiative, in a busy environment. To work with a positive attitude effectively within processes and procedures. Computer literate, with an experience of Microsoft Word and outlook. A willingness to learn and progress with a 'can do' attitude.

Desirable

Experience of working within a General Practice or a healthcare setting. Experience of answering telephone calls in a high call volume. Experience of working with members of the public in a busy environment.

  • Rugby, United Kingdom Cottons Chartered Accountants Full time

    We are expanding our reception and admin team and looking for an enthusiastic, customer-focused receptionist/administrator to join us at Cottons. You will be involved in general reception duties and other administrative tasks required to ensure the smooth running of the office. The job is varied, interesting, stimulating, and will suit someone who can...


  • Rugby, United Kingdom Cottons Chartered Accountants Full time

    We are expanding our reception and admin team and looking for an enthusiastic, customer-focused receptionist/administrator to join us at Cottons. You will be involved in general reception duties and other administrative tasks required to ensure the smooth running of the office. The job is varied, interesting, stimulating, and will suit someone who can...

  • School Receptionist

    1 week ago


    Rugby, United Kingdom Transforming Lives Educational Trust Full time

    **Receptionist - Ashlawn School** This is an exciting opportunity for an experienced Receptionist/Administrator with a real can-do attitude. Based in the heart of the school, the front desk reception and reporting to the Cover Manager, you will have 5-star customer service, thrive in an innovative environment and will be someone who gets stuck in with...

  • School Receptionist

    5 days ago


    Rugby, United Kingdom Aspire People Limited Full time

    School Receptionist Rugby £10.00 - £11.00 per hour Are you a Receptionist looking to transition into the Education environment These positions are an excellent opportunity to get experience working within a School if you haven't already and will give you the skills to move into a SIMS Administrator post. You must be willing to work on a TEMPORARY basis and...

  • Dental Receptionist

    1 month ago


    Rugby, United Kingdom onedental Full time

    We are seeking a dental receptionist to join our small but busy dental practice. The job role involves telephone calls, taking payments, assisting patients on arrival, booking appointments, keeping the practice clean and tidy and helping with general duties. Experience of reception and administrative duties preferred however not essential, ideally need to...

  • School Receptionist

    1 week ago


    Rugby, United Kingdom Aspire People Full time

    Location: - Rugby- Industry: - Secondary Primary- Salary: - £10.00 - £11.00 per hour- Reference: - 0000170861_1678091270- Contact name: - Aspire People Limited- **Job description**: School Receptionist Rugby £10.00 - £11.00 per hour Are you a Receptionist looking to transition into the Education environment These positions are an excellent...

  • Receptionist

    2 days ago


    Rugby, United Kingdom Avery Healthcare Full time

    **About The Role**: **Butlers Mews Care Home** located in **Rugby **is currently recruiting for an enthusiastic, team player to join us as **Receptionist. **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new...

  • Dental Receptionist

    1 month ago


    Rugby, United Kingdom Holywell House Orthodontics Full time

    A fantastic opportunity has become available for a part time/full time dental receptionist to join our friendly team, working at our Rugby practice. We are a very modern, specialist NHS/Private dental practice and are recruiting for a dental receptionist with the following qualities: - Motivated and positive individual who enjoys working as part of a team -...


  • Rugby, United Kingdom Bennfield Surgery Full time

    **The closing date for this role is 31 March 2024** We are currently looking to recruit a Medical Receptionist at Bennfield Surgery to join our friendly Reception team. This is a permanent position for a minimum of 23 hours per week, covering a mixture of morning and afternoon shifts, Monday-Friday, between the hours of 08:30 and 18:30. We will require...


  • Rugby, United Kingdom Bennfield Surgery Full time

    **The closing date for this role is 28 February 2023** We are currently looking to recruit a Medical Receptionist at Bennfield Surgery to join our friendly Reception team. This is a permanent position for a minimum of 21.5 hours per week, covering a mixture of morning and afternoon shifts, Monday-Friday, between the hours of 08:30 and 18:30. We will...


  • Rugby, United Kingdom Bennfield Surgery Full time

    **The closing date for this role is 28 February 2023** We are currently looking to recruit a Medical Receptionist at Bennfield Surgery to join our friendly Reception team. This is a permanent position for a minimum of 23.5 hours per week, covering a mixture of morning and afternoon shifts, Monday-Friday, between the hours of 08:30 and 18:30. We will...

  • Receptionist

    1 week ago


    Rugby, United Kingdom Avery Healthcare Full time

    Butlers Mews Care Home located in Rugby, Warwickshire is currently recruiting for an enthusiastic, team player to join us as a Receptionist.  This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new...

  • Receptionist

    14 hours ago


    Rugby, United Kingdom Avery Healthcare Full time

    Butlers Mews Care Home located in Rugby, Warwickshire is currently recruiting for an enthusiastic, team player to join us as a Receptionist.  This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new...


  • Rugby, United Kingdom Mercury Recruitment Network Full time

    Mercury Recruitment are looking for a Experienced Administrator to work with the Head of HR supporting with administration duties. You will require to have systems experience, be proficient in both Excel and Word, good communication skills. This role will be based at Magna Park Monday to Friday 37.5 hrs per week, flexible start times. Temp to Perm...


  • Rugby, United Kingdom Blue Arrow Full time

    **Role: RECEPTIONIST** **Location: Rugby, CV21** **Pay rate: from £9.50** **Working hours: Mon - Fri 08:00 - 16:00** **Start date: Immediate** Register now - Registration takes 9 minutes on our app. Job Overview Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you...


  • Rugby, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    Working in the Paediatric Department at St Cross Hospital Rugby covering reception, answering the telephone and carrying out various administration duties, including printing and posting letters, dealing with the E-referral system and outpatient waiting lists. To meet and greet parents for their child's appointment Answer any telephone queries Carry out...

  • Receptionist

    1 month ago


    Rugby, United Kingdom AMR - Specialist Property Recruiters Full time

    Main duties will include: - Being first point of contact for incoming telephone calls, dealing with enquiries, directing calls correctly, taking messages and dealing with calls as appropriate. - Being the first point of contact for all visitors to the Office - Planning, monitoring, and control of own workload - Recording and arranging survey instructions...


  • Rugby, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

    We are seeking an enthusiastic and positive individual to join our team of receptionists within Outpatients at University Hospital. The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience. The department supports the trusts...


  • Rugby, United Kingdom Market Quarter Medical Practice Full time

    _Receptionist/Administration Assistant_ **Job Summary** **We have two roles available - one is 19.5 hours per week, the other is 16 hours per week.** Regular hours: Working pattern will consist of shifts between 08.00 - 13.00 and 14.00 - 18.30 You will be fully flexible and available to cover additional shifts between 8.00am and 6.30pm, Monday to Friday,...


  • Rugby, United Kingdom Market Quarter Medical Practice Full time

    _Receptionist/Administration Assistant_ **Job Summary** Regular hours: 16 Monday - 08.00 - 13.00 & 14.00 - 17.00 Tuesday - 14.00 - 17.00 Thursday - 08.00 - 13.00 You will be fully flexible and available to cover shifts between 8.00am and 6.30pm, Monday to Friday, sometimes at short notice. **Reception Duties**: - Greet all patients on arrival. -...