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Receptionist/administration Assistant

9 months ago

Rugby, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Working in the Paediatric Department at St Cross Hospital Rugby covering reception, answering the telephone and carrying out various administration duties, including printing and posting letters, dealing with the E-referral system and outpatient waiting lists.

To meet and greet parents for their child's appointment

Answer any telephone queries

Carry out any admin duties including scanning, printing labels for correspondence that needs returning to Restore

Managing referrals

Any tasks the consultants may request

Working for your organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence ® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To welcome, receive and greet all visitors to the area, providing the first point of contact for all service users, resolving routine enquiries and complaints professionally and in accordance with Departmental and Trust standards and procedures, referring other queries to relevant colleagues where appropriate.

Responsible for implementing, updating and maintaining both manual and electronic systems and databases according to Trust policies and procedures.

Dealing with referrals from either the e-referral service or green forms, ensuring all are triaged by consultants and booking appointments accordingly.

Be responsible for dealing with all calls received from patients and families in a professional manner, ensuring telephone standards are met.

Ensure all patients parents/carers are furnished with the relevant information documentation and advised as to the appropriate contact for further assistance.

Be responsible for ensuring all communications associated with the appointment process e.g. with Clinicians, patients, GPs and relatives etc are undertaken in an expeditious and appropriate manner.

Assist with training new team members in operational Departmental and Trust procedures.

Undertake filing, scanning and photocopying as necessary ensuring all documents are accurately and appropriately achieved.

Prioritising daily tasks to achieve set timescales.

Collate, input and monitor department documentation and information to assist with the production of monthly reports.

Provide appropriate cover in the absence of other members of the team.

Order stationery.

For further details of the role please see the attached job description.