GP Out of Hours Call Handler

4 weeks ago

Northwich, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

Job overview

An exciting Opportunity has arisen for a Clerical Administrator post in the Outpatients department, Victoria Infirmary, Northwich. We are looking or an enthusiastic and motivated team player who has excellent communication skills and has experience of working in a similar role.

We will need the successful candidate to be able to start as soon as possible, after meeting all the requirements of the Trust's recruitment process.

Main duties of the job

To provide a comprehensive administration and clerical service to the Division. A key requirement of the post is to maintain the preparation and flow of patient data/information, hard copy or electronic, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place. The post holder will be expected to maintain an efficient and professional service. 

Accurate data inputting / good typing speeds Answering the telephone, taking messages as necessary Greeting of patients and visitors to the Hospital Excellent customer service skills Diplomacy (dealing with difficult and distressing patients/visitors) Supporting other team members Having general IT competency and confidence You must be flexible in your working pattern as the Clerical Officer/Receptionist role requires cover with the working days being mainly Monday to Friday, however, occasional out of hours or weekend working may be required.

If you are self-motivated, assertive, reliable, flexible and would like to join our team, we would welcome your application.

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1 and became a Foundation Trust in April 8. 

We employ almost 5, members of staff, provide around hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health. 

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal. 

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. 

The results in the 0 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with % of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives. 

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues. 

Detailed job description and main responsibilities

Job Description - Some of the Key elements of the Job Role:

Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly, Provide a comprehensive clerical service to the Divisions, undertaking all relevant work-related tasks including retrieval, preparation and filing of patient information/data, correspondence, photocopying, faxing and emailing, distributing reports and letters according to the requirements of the service, where appropriate, Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard, Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place, Be able to use the required electronic systems for correspondence, clinic management, as and when required. Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients. Other Ad-hoc duties relevant to the job role and band.

Personal Specification - Some of the essential requirements of the Job Role

Good general education. Dealing directly with the public. Proficient in computer skills, ECDL or equivalent, Microsoft Office Previous office experience Importance of equality, diversity and rights Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines. Good attendance Demonstrate verbal and written communication skills,  Effective customer service skills Ability to work as part of a team,  Methodical, numerate Good interpersonal skills 

Person specification

Experience

Essential criteria

Experience in a similar environment

Skills

Essential criteria

proven customer service skills

Knowledge

Essential criteria

Knowledge of Microsoft Computer Systems

Key Messages

·Please let us know if you require an adjustment to our recruitment process.

We are a flexible working employer, so please talk to us about any flexible working requirements.

·All correspondence will be sent to the email address you have registered as your TRAC account.

·Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

·Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

·Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

·You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.

·We do not reimburse travel to interview expenses.

· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website:

·Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. If you intend to seek permission to work in the UK via a Skilled Worker visa, please be aware that the UK Government set eligibility requirements e.g. minimum salary requirement and skill levels. Not all NHS roles are eligible for sponsorship. We recommend that you use the information on the to check if this role will be eligible.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 4 (Exceptions) Order 5 (Amendment) (England and Wales) Order 0 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Further details / informal visits contact

NameClaire HoughJob titleVIN Outpatients ManagerEmail addressclaire.hough@mcht.nhs.ukTelephone number

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