SLS Field Service Coordinator

2 weeks ago

Fareham, United Kingdom Wärtsilä Full time

SLS Field Service Coordinator


Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Due to an internal promotion we are now looking to recruit a 

Field Service Coordinator SLS West Europe.

The preferred location for the position is in Fareham, UK.

What you will be doing 

The FS coordinator reports to the SLS Field Service (FS) manager as part of a team of x5 office staff in our Team 1. The position primary function is to coordinate jobs for the x12-15 FS engineers in 4 countries covering mostly Western Europe (but occasionally globally if required) within our Shaft Line Systems structure Wärtsilä shaft line solutions (wartsila) .

As an end-to-end business, the coordinator will be responsible for taking the job booking and organising the attendance of FS Engineers and upon completion of the job, the coordinator will gather all the costs and invoice the customer. 

The main duties and responsibilities of this position are:

The co-ordination of work from 'engineer request' and throughout the resulting job / work orders. Creating job packs for Field Service Engineers. Creating service orders on Salesforce & SAP. Ensuring 'planning board' is updated with live current data. Ensuring all information regarding dockings / jobs are received and filed correctly. Credits & Debits processes. Invoicing & billing. Managing weekly timesheets from FSE's & wages to ensure internal finance & payroll teams have correct information on time for salary payment deadlines. Managing CAT 2 Field Service engineering hours updated information to various internal reporting tools.

To be successful in this role the ideal candidate will be able to demonstrate their experience and ability to:

Follow jobs / work orders from start to finish. Recognise and push sales opportunities to Account Managers where possible. Assist the Global Field Service / Sales Support / Sales managers where possible. Be comfortable in arranging bonding jig loans to customers / other Wartsila network companies and approved partners as required. Ensuring Field Service equipment cupboard is fulfilled/updated. Have a logical and ordered approach to FS tools management, ensuring equipment calibration is up to date ensuring Quality processes are adhered to. The flexibility to assist FS engineers as required.

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 20%, even though most of the meetings are held virtually. 

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Chris Mahon, Field Service Area Manager EUAF, through email with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy

Last application date: 05/07/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä

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