Field Service Coordinator

5 months ago

Fareham, United Kingdom Wärtsilä Full time

**Field Service Coordinator**:
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonized and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

Want to join the ride?

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator, you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activites of our Field Services teams.

We at Wärtsilä Marine Power are proud to offer our customers the world's widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator, you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activites of our Field Services teams.

Each day at Wärtsilä varies and no two service projects are the same. As Field Service Coordinator, you will be responsible for multiple service projects and ensuring all work is completed within defined budgets, as per quotations and to meet time sensitive deadlines.

You will be managing various Wärtsilä Field Service activities at global installations within the marine, oil and gas and energy sectors. Daily activities include providing technical support to on site FS engineers, communicating with internal and external stakeholders, ordering of critical parts and tooling as required, reviewing service reports and developing accurate quotations and invoicing.

This is a permanent role and is located in Fareham, Hampshire.

**What are your main tasks and responsibilities?**
- Responsible for the successful coordination relating to Field Service activities
- Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
- Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
- Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
- Provide support in managing customer enquiries related to Enginer Service.
- Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the custome.
- Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
- Identify and implement improvements through cost efficient means.
- Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service job.

**What do we expect from you?**
- A technical background, preferably within a service position is desirebale but not essential
- Demonstrable ability to communicate & solve problems effectively
- Structured, good attention to detail and self-motivated
- You will have an excellent customer understanding
- Recognised Engineering qualification, or equivalent experience
- Willingness and ability to travel nationally and internationally

**Why you and why us?**

This position offers a concrete possibility to contribute to the transition towards a 100% renewable energy future. You will be a part of a global organization with a local presence and work in an exciting and dynamic working environment with highly motivated and skilled colleagues. We offer interesting and challenging work as well as personal and professional development possibilities in a dynamic team.

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

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