Admin & Clerical Officer

3 months ago

Runcorn, United Kingdom Warrington and Halton Teaching Hospitals NHSFT Full time

Job summary

This full-time post will provide comprehensive administrative support to the Musculoskeletal (MSK) Physiotherapy service across Warrington and Halton services. You may be an experienced administrator, seeking a could be the job for you

Main duties of the job

To support the service by managing any telephone enquiries as they arise, from the public, staff and other health care services and the community.

To support the MSK Physiotherapy clinics and classes, collating initial referrals and providing reports.

Assist with organisation of appointments and workload management.

Work closely and collaboratively alongside clerical colleagues

Be responsible for ordering of stock items ensuring that stock levels are maintained.

Actively participate and contribute to the service development.

Dealing with difficult telephone calls tactfully and sensitively, take accurate messages and ensure any necessary actions are either taken, or escalated to the appropriate person.

Develop and maintain good working relationships with all members of the Physiotherapy team

To receive all incoming referrals ensure they have been triaged by a senior member of the physiotherapy team and then log onto the system efficiently

To book patient appointments and schedule clinics

To undertake general photocopying, distribution and mail duties

To produce reports and relevant documents as requested, distributing as appropriate.

To monitor and order items to replenish stock

To input patient information onto the computerised patient system.

To manage secure archiving of documentation and disposal.

To file and maintain copies of departmental records.

To collate audit information for the manager as required.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Job description

Job responsibilities

Please refer to full Job Description attached to this vacancy which will provide more detail about the role.

Person Specification

Experience

Essential

o12 months relevant Secretarial/Administrative knowledge & experience

Desirable

oExperience of Lorenzo/ICE systems oKnowledge of NHS admin practices

Qualifications

Essential

oGCSE or equivalent in Maths and English

Desirable

oAdditional qualifications relevant to role

Skills

Essential

oGood communications skills telephone/email/written/ verbal oKnowledge of Microsoft Windows Applications including Word, Excel and Outlook oCustomer service experience oGood organizational skills (ability to prioritize workload). oAbility to work as part of a team. oUnderstanding of confidentiality and data protection oAbility to work on own initiative. Good interpersonal skills (Ability to provide support to others).

Desirable

oFamiliarity of medical terminology

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