Ecommerce Operations Manager

6 months ago

Nottingham, United Kingdom Deciem Full time

We are looking for an E-Commerce Operations Manage r to join our Nottingham team on a full-time , permanent basis. This position requires you to be in office 5 days a week and candidates will be overseeing all the fulfilment out of the UK and orders.

WHAT YOU’D BE DOING IN THIS ROLE

Oversees and owns all daily eCommerce operations out of the UK fulfilment centre including but not limited to order fulfilment, reverse logistics, inventory management, staff development, customer service communication eCom Operational lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures Lead, guide, manage and continuously develop hired E-Commerce Operations associates and temporary team members along with managing and owning all on site HR processes Responsible for leading and implementing a culture of continuous improvement and standardization of e-commerce operational processes Monitor and own ecommerce operations start to end ; ability to analyse, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfilment an focus on cost saving or increased throughput activities Local lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfilment experience Monitor advancements in e-commerce order fulfilment automation and digital space for opportunities and new ideas to improve consumers’ order experience Identify and drive quick win initiatives within Operations that support longer term business objectives Cross collaboration with DECIEM departments to enable reporting on multiple eCommerce areas with the key goal of improvement- including but not limited to cost reduction, increased throughput, improved customer experience and safest practices Oversee our logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

3+ years of people management and/or leadership experience within distribution is required 5+ years of working experience in warehouse and inventory management Familiarity with e-Com software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.). SalesForce and Zenkraft Experience working with and ERP software (SAP, Microsoft Dynamic D365) Intermediate knowledge of Microsoft Office, Excel, Word etc.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Work from anywhere 4 weeks per year. A hybrid work model (for applicable roles). Summer Friday’s - get off at 1pm all summer long (for applicable roles). Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. A generous discount on DECIEM products for you, your family, and your friends.

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