Bereavement Officer

2 weeks ago


Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a Bereavement Officer within the busy Mortuary and Bereavement Service at West Suffolk NHS Foundation Trust. The post is for 25 hours per week, to be worked Monday to Friday, 9 am to 2 pm.

The Mortuary and Bereavement Service care for deceased patients from the hospital and the local community, under the jurisdiction of the Coroner. The successful candidate will join a small team of technical staff in delivering a very high standard service to deceased patients, bereaved families, funeral directors, coroner's office staff, police and other service users.

There are already good working relationships with other organisations involved with the processes following a death in Suffolk and surrounding areas; the postholder will have the opportunity to work with them and strengthen these relationships.

The successful candidate will be emotionally robust, compassionate and self motivated. They will have excellent communication, IT , interpersonal, practical, and organisational skills. You will have a flexible approach to working, work well in a team and be able to show an ability to work under pressure and to tight deadlines.

Main duties of the job

The role is to take first calls from bereaved families and provide advice and support of the practical steps following a death. It will also include organising a funeral when there is no next of kin, preparing the monthly woodland burial, recording, and handing property to families and assisting with other administrative tasks within the department. There will also be some additional tasks, including cleaning to support the mortuary team.

Participation in training of other staff within the Trust and external organisations.

Liaising and working with external organisations such as the Coroner's Service, funeral directors, police, Trust staff and ambulance staff.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see full job description attached to view main job responsibilities.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Person Specification

Education and qualifications

Essential

o5 GCSEs oAdministration or customer care oRelevant bereavement courses

Experience and knowledge

Essential

oExperience of working with bereaved people or in sensitive and emotional situations. oUnderstanding of the Human Tissue Act

Desirable

oKnowledge of the special requirements of various faith groups and respect for equality and diversity of issues around formalities following a death.

Skills and abilities

Essential

oStrong interpersonal skills demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism with all stakeholders. oExcellent verbal and written communication skills. The ability to communicate effectively with a wide range of stakeholders, including the recently bereaved. oAbility to work as part of a team and organise fluctuating workload around competing priorities. Competent in the use of IT software systems and handling sensitive personal identifiable data

Personal qualities

Essential

oAbility to deal with difficult and sensitive situations in an empathetic manner. oFlexible approach to work; able to cope with changing demands. oAttention to detail / self- motivated to deliver the highest possible standards and quality outcomes. oApproachable and supportive to all levels of staff and bereaved families in a non-judgemental and discreet manner. oProfessional appearance, manner, and awareness of impact of own behaviour on others. oEmotionally robust. oAbility to maintain a calm manner in a range of challenging and emotive circumstances. oAbility to prioritise and work under pressure.
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