Customer Experience Coordinator

2 months ago

Nottingham, United Kingdom The Vet Full time

We’re on the lookout for a Customer Experience Coordinator to join us at Nottingham This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. 

What we’re looking for

We're looking for a customer service superstar who can help to create a really positive, welcoming, friendly and efficient environment for customers and their pets.

We're looking for someone to join us on a part time basis (32 hours per week 1:4 weekends) at the earliest convenience. Our Customer Experience Coordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our CECs in a great position to deliver a fabulous, long-lasting impression 

We'll make sure you receive the very best training, you'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

Benefits:

To attract and retain the best in the business, we offer a great range of benefits, including:

Profit share bonus  Long service recognition  Income protection Compassionate leave  Surgery discounts

A little more about us at The Pet Vet Nottingham

You'll get to work in our purpose-built, spacious veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. 

In our team, we currently have 6 RVNs and 4 Veterinary Surgeons. We pride ourselves on the training and support we offer to students and we’re delighted to say previous students have joined us on a permanent basis once qualified. We’re constantly working on new initiatives to support skill gaps and we make sure CPD is continuous and happening across all levels in our surgery.

Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. We currently have 2 Vets studying towards certificates in imaging and surgery. Our nursing team are friendly and knowledgeable, with a good mix of qualifying years between them. We’re supported by a strong reception team of 5.

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