Digital Clinical Care Coordinator

1 month ago


Southport, United Kingdom Southport and Formby Health (GP Federation) Full time

Job summary

Southport and Formby Health (SAFH) are a GP owned companycreated to enhance the delivery of healthcare services to people living inSouthport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).Southport and Formby Primary Care Network is a group of 15 GP Practices locatedin the Southport and Formby area who work together with other localorganisations to improve the health and health care for our local population ofaround 129,000 people.

Therole will support the Digital Clinical Hub at Southport and Formby Primary CareNetwork. The post will help to support GP practices remotely byperforming key core functions such as:

Working to process clinical correspondence for all alignedSouthport and Formby GP practices. Utilising currentmodels of practice such as workflows and templates for accurate recording ofclinical information.

Theindividual must also be willing to undertake the appropriate training as setout bythe Personalised Care Institute as part of the national framework for CareCoordinators. Theindividual must have experience of using clinical systems such as EMIS or bewilling to undertake the necessary training, this is essential to the role.

This role is anew role within the PCN, and advertised as full-time, however part-time applications will be considered.

Please contact Louise Sproat on with any questions.

Interviews will take place w/c 29th April.

Main duties of the job

The job duties include the following;

Toassist the PCN in developing processes that improve the way that clinicalcorrespondence is coded, filed, and processed to benefit both practices andpatients. Support Practices withcoding and filing all appropriate clinical correspondence who are aligned withthe Digital Clinical Hub. To aid in the direct careof patients by requesting investigations, arranging appointments, and improvingthe readability and understandability of the electronic health record. Utilise currentmodels of practice such as workflows and templates for accurate recording ofclinical information and help develop appropriate reporting systems. Accurately codingrecords using standardised SNOMED coding to improve data quality. Engage in audit and analyticswork to aid the digital clinical hub and PCN practices. Assist memberpractices in digitising workflows. Be part of a teamproviding this support, by working with colleagues to share skills, expertise,and knowledge to improve processes for all of our GP practices. Provideadministrative support to GP practices that request additional assistance regardingclinical correspondence or administrative requests, as agreed with the PCN. Attend any relevantidentified training that will assist in the development of the Digital ClinicalHub and your own personal development. Build and developrelationships with team colleagues, wider PCN colleagues and with practices acrossthe PCN.

About us

Primary Care Networks aredesigned to provide proactive, coordinated care to their local populations, indifferent ways to match different peoples needs, with a strong focus onprevention and personalised care. This means supporting patients to make informeddecisions about their own health and care and connecting them to a range ofstatutory and voluntary services to ensure they can access the care they needfirst time.

Our practices share resources to ensure that the services we offer are the best that they can be and we areconstantly developing to ensure we are providing the best services for ourlocal community.

We are looking for friendly and enthusiastic individuals who wouldlike to join our growing team and assist us in the Clinical Digital Hub within Southport and Formby Primary Care Network.

"I have a great sense of pride working for Southport andFormby Health, it is a fantastic place to work and I can't recommend it highlyenough. The working environment is supportive and positive, everyone workingtogether as a team."

NicolaBall, Governance Officer

Job description

Job responsibilities

Duties to include;

Toassist the PCN in developing processes that improve the way that clinicalcorrespondence is coded, filed, and processed to benefit both practices andpatients. Support Practices withcoding and filing all appropriate clinical correspondence who are aligned withthe Digital Clinical Hub. To aid in the direct careof patients by requesting investigations, arranging appointments, and improvingthe readability and understandability of the electronic health record. Utilise currentmodels of practice such as workflows and templates for accurate recording ofclinical information and help develop appropriate reporting systems. Accurately codingrecords using standardised SNOMED coding to improve data quality. Engage in audit and analyticswork to aid the digital clinical hub and PCN practices. Assist memberpractices in digitising workflows. Be part of a teamproviding this support, by working with colleagues to share skills, expertise,and knowledge to improve processes for all of our GP practices. Provideadministrative support to GP practices that request additional assistance regardingclinical correspondence or administrative requests, as agreed with the PCN. Attend any relevantidentified training that will assist in the development of the Digital ClinicalHub and your own personal development. Build and developrelationships with team colleagues, wider PCN colleagues and with practices acrossthe PCN.

Undertakeother duties as may be reasonably required within the general terms of the jobdescription. This job description is intended as an outline of the generalareas of activity and responsibility for the post holder and may be amendedconsidering the changing needs of the PCN and/or practices.

Person Specification

Qualifications

Essential

Educated to GCSE or A Level standard in English and Maths Evidence of continued personal development

Desirable

Enrolled in, willing to undertake or previously completed the Personalised Care Institute training

Experience

Essential

Experience in complex administrative procedures Competent in the use of Microsoft Office applications Experience of working in a healthcare setting Experience of working within a team

Skills and Knowledge

Essential

Familiarity with EMIS clinical software Familiarity with Microsoft Office Ability to prioritise workload and work well under pressure Ability to work independently but also as part of a team Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups Able to build network links with external organisations as an ambassador for the Primary Care Network

Desirable

Familiarity with advanced analytics tools which may include Power BI, Tableau, R and Python or others

Personal Qualities

Essential

Desire to continually learn DBS Check

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