People & Business Partner

2 months ago

Beeston, United Kingdom Village Hotels - Central Team Full time

Role Title: People & Business Partner

Responsible for: N/A 

Reporting to: Head of HR 

Based: Hybrid (Midlands based)

Purpose of the Role

People Partners are a direct support to hotels by leading on all employee relations and HR matters alongside all other activities that support the people strategy of recruitment, selection, engagement, reward & learning and development. Each People partner supports a group of hotels ( up to 8) both onsite and remotely as the business requires. The role is a hybrid between home working and hotel locations with a minimum of 1 visit to each hotel per month. 


People partners are expected to offer expert advice and strategic support on all people matters on  both reactive and proactive plans to drive employee satisfaction and in turn drive employee engagement and retention. 


Key Performance Measures

Employee retention - Effective Case Management with the properties 

Driving the Village Brand Initiatives and Benefits 

Driving the Village Brand Culture and Big People Days 

Engagement with all levels of the Team 

Transparency & escalation with Head of HR 

Delivering Key Training to the Region 


Key Accountabilities: 

  • Employee Relations

    • Effective case management and resolution in a timely and cost effective manner.

    • Comply with the Village people - Legislative Processes and Procedures.

    • Compliance with institutional organisations such as trade unions

    • Adherence to policy and procedure and adaptation to employment law changes or Village policy.

    • Case Management to ensure we are able to track trends and include; 

      • Disciplinary & Grievance 

      • Flexible & Predictable Hours Requests 

      • Long Term Sick 

      • Wellness & mental Health

    • Escalation of any high risk cases to Head of HR 

    • Highlighting areas of opportunity to the rest of the People Team to ensure we can drive a strong people culture.

    • Coach and mentor with strong feedback to managers for improved performance around HR issues and reduction in cases.

    • Adherence to NMW & HMRC practices relating to employees.

    • Contractual management of all employees.


  • Systems / Compliance 

    • Audits of working patterns for all contract types 

    • Audits of Employee information on systems 

    • Reviewing the L&D completion for your properties and driving to close the gap 

  • Culture 

    • Engagement in the Big People Days & Village Green Initiatives 

    • Engagement in the Team, getting to know each team and driving them to success 

    • Driving the L&D Strategy of the Business by enrolling, encouraging and mentoring those want that next step 


  • Recruitment 

    • Identify recruitment needs and support Hotel GM’s and HOD’s to fill

    • Support with recruitment, assessment days and interviewing. 

    • Support with the induction and onboarding process  


  • Employee Life Cycle 

    • Support with start to end employment journey processes. 

    • Support with driving Be My Guest programme and access to reduce 90 day turnover 


  • Equity Diversity & Inclusion 

    • Ensuring compliance with legislation and Village values. 

    • Ambassador of the ED&I values. 


  • HR Training

    • Support with the delivery of HR training sessions including but not limited to Disciplinary & Grievance, Discrimination V Banter, Soft Skills 

    • Identify and support with any HR Skill gaps 

    • Drive the Group's multi skill initiative.


  • Legislative training 

    • Drive completion in key legislative areas with the support of the General Manager.


  • Internal development

    • Support with the role out and delivery of our internal development programmes supporting the growth of our teams.


  • Apprenticeship

    • Support with managing the Apprenticeship Levy and ensuring we are utilising the fund to its full potential allowing us to upskill our teams. 


Personal specification

  • CIPD Level 5 or Above 

  • Strong Employment Law Knowledge 

  • Generalist HR Experience 

  • Proven Experience to manage remotely 

  • Autonomous 

  • Self Driven 

  • Impartial striving to the needs of the business 

  • Strong communicator both written and verbally

  • Attention to detail

 Work, Grow, Play Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

  • Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.

  • Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.

  • Friends and Family discounted stays from £49 including breakfast

  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill

  • 30% discount on and off shift in our Village Hotel Starbucks stores

  • Excellent training and development including our Rising Stars and Talent Academy programmes

  • A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform. 

  • Discounts and cashback offers on many High Street Brands and Supermarkets.

  • A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health

  • Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.

  • Financial wellbeing support and salary drawdown via Wagestream

  • Access to our Employee Assistance Programme, offering support and counselling

  • Flexible working hours

  • A fun, supportive and inclusive work environment with regular team events 

  • Excellent Reward and Recognition Incentive schemes

  • Anniversary rewards for key milestones of service

  • Electric car salary sacrifice scheme 

  • Have your birthday off guaranteed

  • Discounted Health Cash plan and Sick pay Insurance. 

  • A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.

  • Enhanced maternity and paternity benefits and pay 

  • Company Pension scheme 

  • Life Insurance


*T&C’s apply based on your contract


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