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Team Manager
2 months ago
Are you an experienced Team Manager looking for a new opportunity?
Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?
Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are :
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Dundee Regional Centre .
The Role
NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.
The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.
Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.
Key Responsibilities
Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does Support the management and development of 12 – 15 direct reports Handling escalated calls that come through the service Lead by example, supporting and encouraging others to succeed Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service Supporting with all aspects of HR including absence management and time sheet authorisationThe successful applicant will:
Have previous experience of managing a Team, preferably within a