Business Operations Team Manager

4 weeks ago

Dundee, United Kingdom Ace Aquatec Full time

Location: Dundee, UK (hybrid permitted, 3+ days in the Dundee office required each week)
Salary: £55k - £65k, depending on skills and experience

Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water electric stunners, marine mammal protection devices, biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable.

The Lead Operations Manager is responsible for overseeing and coordinating the activities of the Project Engineering and Field Service teams to ensure efficient project delivery, optimal field operations, and customer satisfaction. This role requires a strategic leader who can manage complex projects, provide technical guidance, and drive continuous improvement within the teams. The Lead Operations Manager will be instrumental in bridging the gap between project planning and execution, ensuring that all operations align with company goals and client expectations.

Leadership & Management:
Lead and mentor the Project Engineering and Field Service teams, fostering a collaborative and high-performance work environment.
Develop and implement operational strategies to enhance efficiency, productivity, and quality of service.
Allocate resources effectively to meet project deadlines and field service commitments.

Project Oversight:
Oversee the planning, execution, and completion of engineering projects, ensuring they meet technical specifications and budget constraints.
Monitor project progress and performance, implementing corrective actions as needed to address any issues or delays.
Coordinate with stakeholders to ensure clear communication and alignment on project objectives and timelines.

Field Service Management:
Supervise the Field Service team to ensure timely and efficient resolution of customer issues and maintenance requests.
Implement standard operating procedures (SOPs) for field operations to maintain high standards of service delivery.
Track and analyse field service performance metrics, driving improvements based on data insights.

Identify and implement process improvements to optimize project engineering and field service operations.
Stay updated with industry trends and technological advancements to drive innovation within the teams.
Foster a culture of continuous learning and development through training and professional growth opportunities.

Proven experience in project engineering and field service management, preferably within a technical or industrial sector.
Strong understanding of engineering principles, project management methodologies, and field service operations.

Project & Operations Management:
Proficient in project management tools and software.
Experience with budget management, resource allocation, and performance tracking.
Strong analytical skills to assess project and service performance metrics.
Excellent PC, MS Office skills, coupled with bespoke programming or design software experience. 
Experience in aquaculture, agriculture, marine or offshore industries would be beneficial.

33 days annual leave
~ Employee Assistance Programme
~ Enhanced parental leave policies
~ Birthday day off
~ Paid bereavement leave
~ Paid sick leave
~ Company pension scheme
~ Cycle to work scheme


No agencies please

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