Operational Service Manager

3 months ago


York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

Job summary

We are looking for a confident and enthusiastic Operational Services Manager to work within the Sexual Health and HIV Management Team based at Monkgate Health Centre.

You will be an experienced, visible and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care.

You will have an interest in service improvement and will be a responsive and autonomous colleague, You willensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

Specifically the post holder will work with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department(s) to enable the sustained delivery of key operational targets. The post holder will support the implementation of service redesign, taking the lead for specific elements of wider transformation across the services.

The post holder will be responsible for the day-to-day line management of the service administration and clerical functions within the services.

The post holder will deputise for the Senior Operational Service Manager as required.

Interested applicants are strongly encouraged to contact us for an informal chat about the role.

Main duties of the job

You will be responsible for a portfolio of operational management duties including service performance monitoring, complaint and patient experience management, service planning and line manager responsibilities for direct reports.

The post holder will report to the Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

About us

Our benefits

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager. A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job description

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Person Specification

Skills & Attributes

Essential

Ability to analyse complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making. Good communication, presentation & interpersonal skills Performance management methodology Strong prioritisation skills with the ability to manage competing demands Able to influence, negotiate and build working relationships.

Desirable

High degree of report writing skills. Aptitude to be a self-starter in keeping up to date and increasing depth/knowledge of the agenda for designated services

Experience & Knowledge Required

Essential

Experience of management in the NHS, including operational management , budgetary management and service improvement Ability to assimilate & co-ordinate various agendas prioritising appropriately. Knowledge and awareness of NHS Plan & Targets Knowledge and awareness of National strategy and policy Knowledge and awareness of Organisational Development methods Knowledge and awareness of Local health commissioning policies, strategies, arrangements and networks ( LMS)

Desirable

Experience as well as knowledge of all activity targets and managing waiting lists

Education, Qualifications and Training

Essential

Graduate/Degree level qualification or equivalent expereince

Aptitude & Personal Qualities

Essential

Sensitive to staff issues. Active and passionate interest in and good knowledge of NHS issues at the current time.

  • York, United Kingdom Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Nestlé UK & Ireland HR Services Coordinator York (Hybrid working) Salary between £26,000 and £30,000 plus potential bonus + fantastic benefits This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to use during the recruitment process to understand what...


  • York, York City, United Kingdom JCT600 Full time

    Service Operations ManagerJob Summary:At JCT600, we're seeking a highly skilled Service Operations Manager to support the day-to-day running of our Service department. Reporting directly to the Aftersales Manager, you'll be responsible for leading, motivating, and developing the team to deliver exceptional customer experiences.This is a fantastic opportunity...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled and experienced Operational Service Manager to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will be responsible for managing a portfolio of operational management duties, including service performance monitoring, complaint and patient experience management,...


  • York, United Kingdom Govia Thameslink Railway Full time

    Now recruiting for Train Service Operations Managers.   Based at York Rail Operating Centre.   Are you someone who enjoys working in a fast-paced problem-solving environment? Are you systematic and thorough in your approach and able to prioritise your workload? Can you communicate quickly and clearly whilst influencing at all levels? Do you have great...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job DescriptionWe are seeking an experienced Operational Services Manager to join our team at York and Scarborough Teaching Hospitals NHS Foundation Trust. The successful candidate will have a proven track record of managing outpatient lists and targets, with excellent negotiation and influencing skills.The role will involve working closely with Service...


  • York, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    At Yorkshire Ambulance Service (YAS) we aspire to deliver world class care to the communities we serve. In recent years we have demonstrated a strong track record of improving patient care across all of our services despite facing increasing challenges and demands. We currently have a permanent position within our A&E Operational Support Coordinator team,...

  • Operations Manager

    7 days ago


    York, York City, United Kingdom NHS Full time

    OverviewWe are seeking a highly skilled and experienced Operations Manager to lead our local site teams in delivering exceptional patient care and service. As the beating heart of our operations, you will be responsible for ensuring that all aspects of our business run smoothly and efficiently.Job DescriptionThis is an exciting opportunity for a motivated...

  • Warehouse Operative

    6 months ago


    York, United Kingdom Miller Food Service Full time

    Miller Food Service owned by Kitwave Group, has a strong reputation for excellent service and is highly regarded with caterers throughout Yorkshire. With Depots in Dunnington and Hull the business is focused on customer service by maintaining a high level of service characterised by our guiding principle “deliver on promise”. We offer a one stop shop...


  • York, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job overview We are looking for a highly motivated, capable and proactive individual to develop and motivate the management team, and the service delivery team within the Health Records Department. The post holder will be responsible for the operational management of the teams, including dealing with human resource issues, recruitment, sickness...


  • York, United Kingdom Nimbuscare Ltd Full time

    **Operation Services Administrator** **Salary: £23,000 per annum** **Tenure: Permanent, Monday - Friday (9am - 5pm)** **Hours: 37.5hrs a week** **Job summary** We are seeking to appoint an Operational Services Administrator to work as part of the Operational Services Team.This key role is absolutely vital to provide administrative support and...

  • Operations Manager

    4 weeks ago


    York, United Kingdom CV-Library Full time

    Job Opportunity: Operations Manager Location: Primarily based at one main site (based In York), with additional oversight for 7 sites nationwide Salary: £50,000 + travel expenses as needed Schedule: Full-time, Monday to Friday We are seeking an experienced Operations Manager to join our team and take charge of both hard and soft services at our...

  • Service Manager

    1 month ago


    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to join our Gastroenterology Directorate. As a key member of our team, you will play a vital role in supporting the Medical Operational Management to deliver high-quality care to patients in the Gastroenterology and Hepatology services.Main ResponsibilitiesProvide management...

  • Operational Manager

    5 days ago


    York, York City, United Kingdom Aramark Full time

    Aramark UK offers a world-class contract catering service to clients across the UK, including Defence and Judicial, private industry, and Education.As an Operational Manager, you will be responsible for day-to-day operations, motivating staff, and providing excellent customer service. You will train staff, assist the manager, and perform supervisory duties...


  • York, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 347378**Salary**: - £24,228 - £30,208- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...


  • York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Operational Manager to lead our General Surgery services across York and Scarborough Hospitals. The successful candidate will have a strong track record in operational management, budgetary control, and service improvement.The ideal candidate will possess excellent prioritisation skills, with the ability to manage...


  • York, United Kingdom Nimbuscare Ltd Full time

    **Salary**: £23,000 per annum Tenure: Permanent Hours: Monday Friday (9am 5pm) 37.5hrs a week Duties may be varied from time to time under the direction of the Operational Services Service Lead. Duties include: Provide administrative support undertaking tasks on S1, referrals, clinical coding, clinical admin support. Liaise with patients face to face or via...


  • York, York City, United Kingdom Aramark Full time

    Job OverviewAramark UK is seeking a highly skilled Food Service Operations Director to join their team at HMP Millsike in York.This is a full-time, permanent position that will be based at the new Category C prison in York. The successful candidate will be responsible for leading and managing the kitchen operations to meet the highest standards of food...


  • York, York City, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    About the RoleWe are seeking an Ambulance Vehicle Preparation Operative to join our team at Yorkshire Ambulance Service NHS Trust. This is a key operational support function that ensures patient safety and supports operations in meeting its targets.Main ResponsibilitiesAs an Ambulance Vehicle Preparation Operative, you will be responsible for preparing and...

  • Operations Manager

    1 week ago


    York, York City, United Kingdom Wellburn Care Homes Limited Full time

    About UsAt Wellburn Care Homes Limited, we pride ourselves on our unique approach to business. We focus on recruiting individuals who not only possess the necessary qualifications but also share our values and passion for delivering exceptional care.We are seeking an Operations Manager to join our team. This is a fantastic opportunity for someone who wants...


  • York, York City, United Kingdom Govia Thameslink Railway Full time

    We are recruiting for a Train Service Operations Manager to play a critical part in our train service delivery.The Train Service Operations Manager will be responsible for the delivery of GTR train services running on the East Coast mainline, between Kings Cross, Moorgate and Peterborough and Cambridge.Key responsibilities include influencing real time...