Student Funding and Financial Support Administrator

3 weeks ago

Hatfield, United Kingdom University of Hertfordshire Full time

Main duties and responsibilities

This is a varied position with the opportunity to contribute to new working practices and supporting students across both campuses. The administrator will be expected to develop specialist knowledge relating to all aspects of Student Finance funding for Home/EU students with an emphasis on Student Loans Company eligibility. Processing student records for the SLC (including attendance/registration confirmations, change of circumstances etc.), providing advice and assistance to students is a key aspect of this role. The role will also include providing administrative support for the University Hardship Fund and any scholarship/bursary awards. You will also be dealing with all student enquiries and information requests through multiple contact methods (including face-to-face, telephone, IT systems (e.g. email, SMS, Web) and other formats as appropriate).. Skills and experience required For this busy and challenging role, you will have excellent organisational and IT skills. Proven experience of customer service and working to strict deadlines is essential. You will also be a good communicator, with the ability to pay attention to detail and you will be committed to providing a high-quality service. You will be able to follow clearly defined processes and be keen to collaborate and improve processes to increase our student experience. Qualifications required You will be educated with a minimum of five GCSEs, including Maths and English at grade C/4 or above, or equivalent qualifications, or proven work experience. A-levels or equivalent qualifications would be advantageous. Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification. We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work, or demonstrate access to UK Right to Work, before an offer is made.

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