Benefits Advisor
1 month ago
What you'll be doing
As a Benefit Advisor, you will play a key role in supporting and empowering our customers to smoothly transition onto Housing Benefit and Universal Credit, while also helping them maximise their income by accessing other unclaimed benefits. You’ll work collaboratively with colleagues across Curo, as well as third parties and stakeholders, to help our customers sustain their tenancies and ensure a home for good with Curo.
Key responsibilities include:
Working closely with colleagues and local Job Centres, including spending time on-site at the centres. Developing strong relationships with stakeholders such as the DWP, Local Authorities, support providers, charities and advice agencies in our areas of operation Assess all new customers making a Universal Credit claim to ensure they are fully supported throughout their journey, handling any necessary administration. Ensure customers are “rent payment ready”, post assessment, and working with them to address any potential arrears that may be caused by the transition to Universal Credit. Collaborating with the Customer Accounts team, to ensure customers’ smooth transition onto benefits minimising the risk of tenancy failure and/or increased rent arrears.For the full responsibilities please read the attached role profile.
More about you
To succeed as a Benefit Advisor, you will need a valid driving license and access to a vehicle. You’ll ideally have an administration background and possess solid knowledge of welfare benefits and Universal Credit regulations.
Other key criteria include:
A passion for delivering a trusted customer service experience in a customer facing role. Strong communication skills, with the confidence to liaise with both external and internal partners. Experience working, communicating and negotiating with diverse range of audiences, while embracing equity & diversity.You’ll also need to demonstrate resilience and a proactive attitude, thriving in a dynamic environment where no two days are the same.
We will need to take up an enhanced Disclosure and Barring Check for this role which we will do for you when you start.
For the full requirements of the role please read the attached role profile
What you’ll get in return
We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.
So in return for all your hard work, not only do you get a great salary but we also offer our Benefit Advisor:
26 days annual leave (plus public holidays) rising to 29 days after 3 years service. An additional day’s leave on your birthday Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10% Annual ‘Homes for Good’ Reward. Life Assurance Policy (up to 6x your annual salary) Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work ‘Perks at Work’ – access to 1000’s of discounts online and in-store. Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing. Free Parking at many of our Offices.-
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