Cancer Pathway Navigator
4 weeks ago
Job summary
This new and innovative post has been developed through Macmillan to improve personalised care and support offered to Non-Surgical Oncology (NSO) patients attending Weston Park Outreach services.
This is an exciting time as we make changes to the way we deliver treatment to enhance the care for our patients who are living with and beyond cancer through direct on-site support, which will enhance patient experience, promote continuity and strengthen communication.
The main duties of the role is to support patients with their non-clinical needs and support patients receiving out-patient care away from their usual, local hospital. Acting as a main point of contact for patients, carers and wider healthcare teams ensuring the joining up of services, coordination, information and communication between all creates a seamless experience of care.
The post holder will need excellent communication skills and the ability to work as part of a multi-disciplinary team. As this is a pilot good IT skills are necessary to ensure accurate collection of data and patient experience.
The post holder will support people to navigate the complex health and social care system, providing input to patients from each of the respective 4 Trusts outside the tertiary centre (Barnsley, Rotherham, Doncaster, and Chesterfield) and become a regular point of contact for patients attending, enabling greater continuity by acting as a conduit between the patient and their site-specific CNS team.
Main duties of the job
To assist the NSO CNS within the daily management and support of people on a NSO pathway, from diagnosis transitioning through to supportive and palliative care. Acting as a source of support and information to patients and their families/carers, further aiming to identify any potential delays within the patient pathways, working to support and minimise the impact of these problems to the patient.
This important role is to help support and navigate patients, their families and carers through the Cancer pathway ensuring that the patient receives the very best cancer pathway experience with continual communication and support.
The role requires someone with exceptional organisational skills who can demonstrate great communication and interpersonal skills. A caring and sensitive attitude is essential as you will be dealing with patients, their families and carers.
The post holder will work closely with clinicians (Consultants and Cancer Clinical Nurse Specialists), Managers and Booking Staff in order to identify and resolve delays in the pathway. They will be responsible for closely managing the patient tracking list (PTL), escalating operational issues and maximising available capacity by providing feedback to both clinical and non-clinical staff.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Part of Sheffield Teaching Hospitals NHS Foundation Trust, Weston Park Cancer Centre is one of the most forward-looking dedicated cancer hospitals in the country with a world-leading reputation as a centre of excellence for cancer care. It provides specialist curative and palliative treatments, including anti-cancer therapy and radiotherapy, for patients across South Yorkshire and beyond.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being externally funded. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the ongoing source of the external funding and the requirement for the post to be maintained.
Please also note any secondment must first be agreed with your current line manager.
Person Specification
Qualifications
Essential
4 GCSE's Grade C or above including Maths and English or equivalent qualifications or experience. NVQ or QCF level 3 or working towards in Health or Health and Social Care Evidence of foundation degree level study Coaching or teaching courses and/or qualification or equivalent relevant experience Computer literacy with good understanding of computer packages word/excel, and knowledge of confidentiality, information governance and data security
Desirable
Care Certificate completion or willing to undertake self-assessment Basic counselling qualification
Experience
Essential
Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public Understanding of key referral pathways to Allied Health Professionals to support plans of care Experience in managing small projects Involvement with Data collection systems Experience of dealing with challenging situations Experience of working within a multidisciplinary team, or equivalent Experience of working in a busy environment that requires flexibility
Desirable
Experience in palliative care, cancer care, haematology, or oncology environments Experience of supporting patients Experience of participation in audit Experience in service improvement Awareness of Macmillan Cancer agenda and willingness to undertake training
Skills and Knowledge
Essential
Excellent planning and organisation skills Excellent communication, listening and interpersonal skills able to demonstrate sensitivity and empathy Data collection and analysis Ability to work without direct supervision, aware of boundaries and need to seek advice and refer as appropriate Able to use own initiative, solve problems and make decisions under pressure Ability to work flexibly and prioritise workload Ability to work well under pressure and remain calm in difficult situations Ability to deal with sensitive information in a tactful and diplomatic way Able to work independently and recognising when to seek help
Desirable
Knowledge of rapid diagnostic pathway principles and key cancer pathway steps Experience of scheduling/co-ordination activities and/or resources Knowledge of Cancer waiting times and specifically 28 FDS Administrative skills Analytical skills
Personal Qualities
Essential
Exhibits high levels of integrity, courtesy and respect to others Professional appearance and manner, act as a role model Strong attention to detail and accuracy Team worker but able to work autonomously with direction Flexible approach to working arrangements Time management skills Flexible attitude to working Able to travel between sites
Desirable
A keenness to learn and for on-going personal development-
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