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Visitor Centre Duty Supervisor

2 months ago

Faversham, United Kingdom Shepherd Neame Full time
Visitor Centre Duty Supervisor - Faversham

Are you a conscientious individual who thrives in providing guests and customers with a memorable experience?

We have a unique opportunity for a proactive and friendly professional with strong administrative skills to play a vital role in ensuring the smooth and efficient day-to-day operations of all of our Visitor Centre functions.

The Duty Supervisor role is built upon organisation within a varied and fast-paced environment to ensure a positive end-to-end experience for all our customers, whether they are visiting our shop, having a Brewery Tour or using our unique spaces for an event. As part of a team of 6, including you, you will work closely with our tour guides and assistants as well as internal stakeholders in our Property, Brewing and Retail departments.


What's in it for you?
  • Competitive salary
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
  • 25% discount on food at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
  • Financial wellbeing app and early wage withdrawal scheme
  • Generous Company Pension Plan
  • Share Incentive Plan
  • Access to a Mental well-being platform
  • 25 days holiday (+ bank holidays)
  • Working Hours: Full-time, 37.5 hours per week, spread over Monday - Sunday, including evenings. Actual working hours will vary due to the nature of the role and will be confirmed in advance.

Duties & Responsibilities:
  • Assist in the day-to-day running of all Visitor Centre spaces and delivery of operations
  • Ensure a welcoming front-of-house presence is delivered to team members and customers at all times
  • Support in identifying opportunities to enhance the customer experience and grow the business
  • Identify new sales leads to maximise business growth
  • Develop relationships with new and existing clients to promote repeat custom
  • Handle customer enquiries for future bookings
  • Support in the running of our functions and events, from setting up rooms to closing down

The Ideal Candidate:
  • Demonstrable experience in a similar role, including but not limited to hospitality or front-of-house
  • Conscientious with a strong commitment to providing excellent customer service to our customers for a memorable event
  • Friendly and approachable with the ability to effectively communicate difficult conversations with external stakeholders, both written and verbal
  • Diligent with a strong attention to detail and accuracy
  • Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
  • Organised to effectively prioritise tasks and work effectively in a fast-paced and agile department, assisting other tasks as required
  • Flexibility to cover other departmental tasks or assist as required

Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:
  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit


Who are we?
Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.