Business Support Advisor

Found in: Talent UK C2 - 2 weeks ago

Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Job summary

Full time, Part Time Hours & Weekend Shifts Available

"Previous applicants please do not apply"

We have an exciting opportunity for Band 2 Business Support Advisor to work within the Integrated Care & Community administration team.

We provide a 7 day service, from 0800-2200 and we need a flexible workforce to achieve the smooth running of our services. If you are considering this challenging but rewarding opportunity then you will need to have a flexible approach and be available to work various shifts covering days, evenings, weekends and Bank Holidays.

Main duties of the job

This role provides a professional and efficient front line service to members of the public, other professionals and colleagues wishing to access Community Services, predominately phone based, however you will also carry out various administration tasks, this will include,

Processing equipment orders for patients/ arranging deliveries / collections of equipment provisions, taking phones for the community equipment stores, community nursing, nurse specialist team, and community therapist & wheelchair services directing these calls to the most appropriate service using the appropriate software and following the pathways and protocols to ensure patients are referred/seen in timely manner by the right team or professional. Entering and updating client/patient details onto specified IT systems ensuring accuracy and confidentiality You will have contact with health professionals at all levels as well as the general public. Previous phone/customer service experience and administration is essential and you will have excellent interpersonal/communication and IT skills

You will need to enjoy a challenge and be able to work individually and as part of a fast pace team, as well as having the ability to work under your own initiative.

If you are ready for the challenge and would like to be part of our team we would like to meet with you.

About us

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service - We will put our patients first

Teamwork - We will work together

Ambition - We will aspire to provide the best service

Respect - We will act with integrity

Job description

Job responsibilities

To take calls for specialist services within Swindon Community Health services such as Phlebotomy Team, Continence Team, Parkinsons Nurse, COPD Nurse, IV Therapy Team and the Rapid Response Service both for existing users and family members and GPs requiring a new referral. Be able to take a patient referral over the phone from a health care professional / patient following the criteria for each service. Being able to express empathy and handling difficult, emotional phone calls, for example if a patients family calls to say they have passed away or someone wants to complain. The post holder should be able to recognise distress and demonstrate understanding of the callers emotion at that time to de-escalate the situation as best as possible. Provide daily administrative support to the nursing teams, clinical hub triage teams community nursing and therapist within the hub clinical hub, for example respond to telephone calls, email, written queries or system tasks, compiling of the daily capacity sheet and printing off of the Bank & Agency care plans for their daily workload. To ensure that the relevant recommended National Wheelchair Minimum Standards & Equipment Standards are met.

Please see Job Description for full details of vacancy.

Person Specification

Education

Essential

GCSE Maths and English at grade C or above or equivalent or compensatory experience in a similar role

Desirable

NVQ 2 or equivalent in Business Administration/Customer Care

Experience

Essential

Experience in a busy office, Admin/Call Centre environment

Desirable

Experience of working in a healthcare environment

Knowledge

Essential

Ability to demonstrate a good working knowledge of IT including Word, Excel and email. Ability to work quickly and accurately under pressure. Demonstrate an understanding of data protection and confidentiality. Demonstrate the ability to meet deadlines and work within pre-defined timescales.

Desirable

Ability to show empathy, respect and consideration.

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