![DHL](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Lead
1 week ago
Pay Rate: £35,00 up to £45,000 (this will all depend on experience)
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 08:30 until 17:00
Location: Banbury - OX16 4RS
WHAT DOES THE ROLE ENTAIL?
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
Customer Experience Lead for the site
Identifying opportunities for improvement for the customer and site
delivery continuous improvement for the customer and site
working closely with customers and internal stakeholders
Driving collaboration and accountability between Account Management and Customer Service Teams as well as internal cross-functional teams to ensure customer success
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
Previous Customer Journey Mapping Clinical or Life Sciences background would be ideal Implementation experience-lead change Data analytical skills Driving customer materials in a previous role Previous Customer Experience Background Previous Operational ExperienceWHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
Free confidential 24/7 GP service Hundreds of discounts (including retail, childcare + gym) Affordable loans & enhanced pension scheme 24/7 employee support service for you (+ family) with access to free counselling and much more:OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging:
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
#UKIDSCWellBeing
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