Guest Service

5 months ago

Wolverhampton, United Kingdom Arena Racing Company Full time

Guest Service - Food & Beverage

We are looking for a passionate and knowledgeable Guest Service – Food & Beverage to join the team here at the Holiday Inn at Wolverhampton Racecourse. 

About us…

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work 

Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC?

We embrace diversity

We develop our people

We care for our visitors

We think about our impact

We are proud of our sport

Work Perks of being a Guest Service – Food & Beverage...

Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 28 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes

And so much more…

About the role:

To help assist the Hotel Operations Manager with their role offering support with the F&B team, rota’s, cellar ordering supplies. To ensure the team are upselling the hotel and products at every opportunity to assist with meeting budgets and exceeding the guest experience.

At Holiday Inn we want people who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

To assist on the reception desk during check -in and check -out to ensure that the correct support is given to all Front of House.

Carry out Duty Manager shifts and will be responsible for managing the venue on non-racedays when other senior management are not on duty. You will be point of contact for any issues or customer queries / problems in the hotel.

The role will also be required to work closely with the rest of the Wolverhampton Racecourse Management Team to ensure that standards and ideas for innovation are shared throughout the venue and to maximise the potential performance of the racecourse and hotel through collaborative working. 

Responsibilities

Assist the Hotel Operations Manager monitor budget and control labour costs and expenses. Assist the hotel Front of house Manager and F&B team to increase the Food & Beverage revenue paying particular attention to increasing the non-resident side to this. Develop plans to increase F&B revenue aiming to increase more walk ins and upselling at the restaurant and bar. Assist the Hotel Operations Manager with the day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Educate and train team members in compliance with local laws and health & safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties. Ensure front of house staff provide guests with prompt service, professional attention, and personal recognition. Ensure guests are greeted upon arrival and make time to interact effectively with guests. Ensure the F&B team are greeting guests and delivering the Brand experience though out the hotel from check- in to restaurant experience and upon departure. To be able to trouble shoot manage simple maintenance issues to the guest’s satisfaction. Train team members on procedures and serve as a central communications point during emergency / crisis situations. Manage the 24-hour cover of the Food & Beverage Area, this includes sourcing or providing emergency cover.

Please view the job description attached for the full list of responsibilities for this role.

The person we are looking for as a Guest Service – Food & Beverage has…..

Excellent communication skills Ability to work well under pressure. Excellent organisational skills A systematic approach to problems A process driven attitude to tasks Loyalty Commitment Positive attitude

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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