Guest Service Representative

2 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full time
About Us

Arena Racing Company is a leading player in the UK's horse racing industry, with 21 racing venues, golf courses, hotels, and events. We're a dynamic and diverse organization that values innovation, teamwork, and customer satisfaction.

Job Summary

We're seeking a highly motivated and organized Guest Service - Food & Beverage professional to join our team at the Holiday Inn Wolverhampton Racecourse. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer experiences, managing daily operations, and contributing to the success of our Food & Beverage department.

Key Responsibilities
  • Assist the Hotel Operations Manager in monitoring budget and controlling labor costs and expenses.
  • Support the Front of House Manager and F&B team in increasing Food & Beverage revenue, focusing on non-resident sales and upselling opportunities.
  • Develop and implement plans to boost F&B revenue, including strategies to increase walk-ins and enhance the restaurant and bar experience.
  • Help the Hotel Operations Manager with day-to-day staffing requirements, including planning, assigning work, and establishing performance and development goals for team members.
  • Ensure front-of-house staff provide prompt, professional, and personalized service to guests.
  • Manage the 24-hour cover of the Food & Beverage Area, including sourcing or providing emergency cover.
Requirements
  • Excellent communication and organizational skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Systematic approach to problems and a process-driven attitude to tasks.
  • Loyalty and commitment to delivering exceptional customer experiences.
About Us

Arena Racing Company is an equal opportunities employer and welcomes applications from diverse backgrounds. We're committed to creating a workplace that's inclusive, equitable, and respectful. If you're passionate about delivering exceptional customer experiences and contributing to our success, we'd love to hear from you.



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