Guest Service Representative
2 weeks ago
Arena Racing Company is a leading player in the UK's horse racing industry, with 21 racing venues, golf courses, hotels, and events. We're a dynamic and diverse organization that values innovation, teamwork, and customer satisfaction.
Job SummaryWe're seeking a highly motivated and organized Guest Service - Food & Beverage professional to join our team at the Holiday Inn Wolverhampton Racecourse. As a key member of our front-of-house team, you'll be responsible for delivering exceptional customer experiences, managing daily operations, and contributing to the success of our Food & Beverage department.
Key Responsibilities- Assist the Hotel Operations Manager in monitoring budget and controlling labor costs and expenses.
- Support the Front of House Manager and F&B team in increasing Food & Beverage revenue, focusing on non-resident sales and upselling opportunities.
- Develop and implement plans to boost F&B revenue, including strategies to increase walk-ins and enhance the restaurant and bar experience.
- Help the Hotel Operations Manager with day-to-day staffing requirements, including planning, assigning work, and establishing performance and development goals for team members.
- Ensure front-of-house staff provide prompt, professional, and personalized service to guests.
- Manage the 24-hour cover of the Food & Beverage Area, including sourcing or providing emergency cover.
- Excellent communication and organizational skills.
- Ability to work well under pressure and maintain a positive attitude.
- Systematic approach to problems and a process-driven attitude to tasks.
- Loyalty and commitment to delivering exceptional customer experiences.
Arena Racing Company is an equal opportunities employer and welcomes applications from diverse backgrounds. We're committed to creating a workplace that's inclusive, equitable, and respectful. If you're passionate about delivering exceptional customer experiences and contributing to our success, we'd love to hear from you.
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Guest Service Representative
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We're a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe're seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn at...
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Guest Service Representative
1 month ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We're a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe're seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn at...
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Guest Service Representative
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, and entertainment experiences. We are seeking a highly motivated and customer-focused Guest Service – Food & Beverage to join our team at the Holiday Inn at Wolverhampton Racecourse.Job SummaryWe are looking for a passionate and knowledgeable Guest Service – Food &...
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Guest Service Representative
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, and entertainment experiences. We are seeking a highly motivated and customer-focused Guest Service – Food & Beverage to join our team at the Holiday Inn at Wolverhampton Racecourse.Job SummaryWe are looking for a passionate and knowledgeable Guest Service – Food &...
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Guest Service Representative
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We're a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe're seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn at...
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Guest Service Representative
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We're a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe're seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn at...
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Guest Service Representative
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Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout the Role:We are seeking a highly skilled and experienced Guest Service – Food & Beverage to join our team at the Holiday Inn at Wolverhampton Racecourse.As a key member of our Front of House team, you will be responsible for providing exceptional customer service, ensuring that our guests have a memorable and enjoyable experience.You will work...
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Guest Service Representative
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Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We are a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe are seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn...
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Guest Service Representative
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Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout UsArena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We are a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.Job SummaryWe are seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn...
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Food and Beverage Service Representative
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Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full timeAbout the Role:We are seeking a highly skilled Guest Service – Food & Beverage to join our team at the Holiday Inn at Wolverhampton Racecourse.The successful candidate will be responsible for assisting the Hotel Operations Manager with various tasks, including supporting the F&B team, managing rota's, and ordering supplies. They will also be required to...
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