Guest Service Representative

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Arena Racing Company Full time

About Us

Arena Racing Company is a leading provider of horse racing, greyhound racing, golf courses, hotels, and events. We are a dynamic and diverse organization with a passion for delivering exceptional experiences to our guests.

Job Summary

We are seeking a highly motivated and organized Guest Service – Food & Beverage to join our team at the Holiday Inn at Wolverhampton Racecourse. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, supporting the F&B team, and contributing to the overall success of our hotel.

Key Responsibilities

  • Assist the Hotel Operations Manager with budget monitoring and labor cost control.
  • Support the F&B team to increase revenue, focusing on non-resident sales and upselling opportunities.
  • Develop plans to enhance F&B revenue, including strategies to increase walk-ins and upselling at the restaurant and bar.
  • Assist with day-to-day staffing requirements, including planning, assigning work, and establishing performance goals for team members.
  • Ensure front-of-house staff provide prompt, professional, and personalized service to guests.
  • Troubleshoot and manage simple maintenance issues to the guest's satisfaction.
  • Train team members on procedures and serve as a central communications point during emergency or crisis situations.

Requirements

  • Excellent communication and organizational skills.
  • Ability to work well under pressure and maintain a positive attitude.
  • Systematic approach to problems and a process-driven attitude to tasks.
  • Loyalty and commitment to delivering exceptional customer service.

About Us

Arena Racing Company is an equal opportunities employer and welcomes applications from diverse backgrounds. We are committed to creating a workplace that is inclusive, equitable, and respectful of all employees. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.



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