Change Manager

2 weeks ago

Glasgow, United Kingdom Three UK Full time
Job Description

The role will work closely with stakeholders from across the business, including Engagement and People Capability, Go to Market, Partner Managers, and Contact Centre teams. The role is responsible for:

·       Being the front door for any change into our contact centres.  

·       Support, manage and/or governing the effective delivery of changes and continuous improvements as requested by stakeholders. 

·       Support, manage and/or governing changes through the designing, documenting, and improving of processes.

·       Driving customer experience and compliance through effective change management and continuous improvement. 

·       Leading and supporting on the initiatives that impact the Contact Centre function. 

What you'll be doing in the role...

·        Responsible for delivering, managing and/or governing all aspects of an allocated change to ensure Contact Centre operational readiness: including stakeholder engagement, planning, development, delivery, tracking, communication, and training.

·       Delivering, managing and/or governing change initiatives to ensure that they land successfully and that the Contact Centre Channels are engaged and supported.  

·       Work with the wider team to develop changes that improve performance and customer experience and improve existing processes, systems, and procedures.

·       Establish strong stakeholder relationships with the wider team and stakeholders across the business including our Contact Centre Partner in India to ensure that all changes are implemented effectively and that benefits are realised. 


Qualifications

·       Strong communication and written skills combined with an eye for detail.

·       Experience of delivering change initiatives including leading continuous improvement activity.

·       Strong stakeholder management skills with the ability to collaborate with multiple stakeholders including contact centre partners overseas.

·       Strong experience in telco/ contact centre operations.

·       Ability to multi-task and work on multiple complex projects of work.

 



Additional Information

  • The salary range for this role starts at £37,200, the exact salary will differ by job and experience.
  • A performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and either our brand new Reading HQ office at Green Park or our Glasgow office in the city centre.
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance and Income Protection.
  • Free mobile phone package & unlimited sim-card.
  • Plus lots more including wellbeing and learning & development benefits

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers. With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role. Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.

Excluding retail, our core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30. This allows employees to have a start time between 08:00 and 10:00 and finish time between 16:00 and 18:30.

  • Change Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom UK Civil Service Full time

    Job summaryThe IT Change Manager will be responsible for Change Management within the Chief Digital Office as part of the Service and Release Management branch. The Change Manager oversees the management, maintenance and improvement of all activities across the ITIL Change Management processes in order to ensure the integrity and stability of existing and...

  • Change Manager

    1 month ago

    Glasgow, United Kingdom Hays Technology Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities. Your new role This role is aimed at a...

  • Change Manager

    3 weeks ago

    Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities. Your new roleThis role is aimed at a person...

  • Change Manager

    1 month ago

    Glasgow, United Kingdom Hays Technology Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities. Your new role This role is aimed at a person...

  • Change Manager

    4 weeks ago

    Glasgow, United Kingdom HAYS Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities. Your new role This role is aimed at a person...

  • Change Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Diageo España SA Full time

    Diageo is a global leader in premium drinks, the most exciting consumer products category. Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and listened to, is a crucial part of this. We believe the most inclusive and diverse culture makes for a better business and a better world. We...

  • Change Manager

    2 weeks ago

    Glasgow, United Kingdom Three Full time

    Company Description Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer. Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its...

  • Investment Change Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Meraki Talent Ltd Full time

    Investment Change Manager (Transformation)nExcellent salary plus bonus and benefitsnFTC until Dec 2025 (Salaried)nGlasgow (Hybrid, 2/3 days per week in office)nPosted Wed 02 May 24nCVs ASAPnStart date Jun – Aug 24Meraki Talent's investment client is actively looking for an Investment Change Manager (Transformation) to deliver a variety of projects and...

  • Corporate Tax Assistant Manager/manager

    4 weeks ago

    Glasgow, United Kingdom Change Recruitment Full time

    Change Public Practice Group are working with a forward-thinking, leading independent firm of Chartered Accountants in Scotland to recruit a Corporate Tax Assistant manager/manager. The role provides a good range of work for someone with a solid corporate tax background, to be responsible for a portfolio of clients; build relationships and be the client...

  • Service Management Analyst

    4 weeks ago

    Glasgow, United Kingdom Change Recruitment Full time

    Are you an experienced IT Service Management specialist ? Do you have great people skills ? Based from their office in Glasgow city centre however they provide hybrid working. You will be joining their service excellence team which sits within their shared services function.. The function has team members across Glasgow and Brisbane, Australia, providing...

  • Quantitative Analytics Manager/senior Manager

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Change Recruitment Full time

    Senior Manager (& Manager) - Quantitative Analytics/Credit Risk Modelling | Permanent | Glasgow/HybridFirst class salary and benefits packageChange Recruitment are working very closely with a first-class Financial Services provider based in Glasgow who are seeking a Senior Manager (& Manager) - Quantitative Analytics/Credit Risk Modelling who will...

  • Change Manager

    4 weeks ago

    Glasgow, United Kingdom UK Civil Service Full time

    Job summaryThe IT Change Manager will be responsible for Change Management within the Chief Digital Office as part of the Service and Release Management branch. The Change Manager oversees the management, maintenance and improvement of all activities across the ITIL Change Management processes in order to ensure the integrity and stability of existing and...

  • Corporate Tax Manager

    4 weeks ago

    Glasgow, United Kingdom Change Recruitment Full time

    **Corporate Tax Manager - Glasgow** Change Recruitment are partnering with a longstanding, large and independent firm with multiple offices across the UK to recruit a Corporate Tax Manager. The role is ideally based in Glasgow but flexible on location, giving you exposure to clients and dealsacross the UK. You will also get the chance to develop...

  • Business Change

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Spinwell Full time

    Role: Business Change & Engagement Officer REF 70709Contract Length: 9 monthsLocation: Hybrid/Glasgow - 2/3 days per weekIR35: InsidePay Rate to Intermediary: Market RateSecurity Clearance: CTC requestedSpinwell is recruiting for a Business Change & Engagement Officer for an excellent opportunity within the public sector.RESPONSIBILITIES OF THE BUSINESS...

  • Senior Business Change Manager

    3 weeks ago

    Glasgow, United Kingdom Hays Technology Full time

    Change Management Specialist at a Leading Transport Operator in the UKYour new company: Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation providing essential lifeline services and logistical support to remote communities.Your new role:Assist in...

  • Business Change

    3 weeks ago

    Glasgow, Glasgow City, United Kingdom Bangura Solutions Full time

    Role: Business Change & Engagement OfficerContracting Authority: GovernmentContract Length: 9 MonthsLocation: Hybrid - Glasgow 2-3 days a weekIR35: InsidePay Rate: £500 Per DayClearance:CTC, SC or DV ClearanceAn exciting opportunity has become available with our prestigious client who is a prominent government department. The client is seeking an...

  • Senior Business Change Manager

    1 month ago

    Glasgow, United Kingdom Hays Technology Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities.Your new role This position is designed to...

  • Senior Business Change Manager

    1 month ago

    Glasgow, United Kingdom Hays Technology Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities. Your new role This position is designed to...

  • Senior Business Change Manager

    3 weeks ago

    Glasgow, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyOur client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities.Your new roleThis position is designed to...

  • Senior Business Change Manager

    4 weeks ago

    Glasgow, United Kingdom HAYS Full time

    Your new company Our client is one of the largest transport operators in the UK, based in Glasgow and the west of Scotland. They are a multi-award-winning Public Sector organisation who provide essential lifeline services and logistical support to the North of Scotland, the Scottish Isles and remote communities.Your new role This position is designed to...