Account Clerk I

General Description of Position Under the general direction and supervision of the Administrative Director of Student Accounts, the Account Clerk I performs cashiering and customer service duties supportive of the student accounts and/or fiscal services department. Initiative and judgment are necessary to plan, organize, and complete the assigned duties. The position performs clerical and bookkeeping tasks to support accounts receivable, accounts payable, cashiering, and other accounting-related functions. This position includes receipting income and assisting in preparing bank deposits. The role will serve as a resource to faculty, staff, students, and third parties. This is a full-time regular position.

Southeast Community College offers competitive compensation and a robust benefits package, including, but not limited to medical/dental insurance, 403(b) retirement with College matching contribution, vision insurance, flexible spending account, and tuition reimbursement. Southeast Community College also offers extensive leave plans. In addition, Southeast Community College makes available to all full-time employees the use of “Ben Dollars” (cash-in-lieu potential for certain coverage levels) to cover medical and dental premiums.

Essential Functions

Cashiering Functions Operate the reception area for student accounts. Greet and assist customers and students with questions and payments. Receipt payments from students, outside agencies, and SCC departments/areas (including but not limited to the bookstore, housing, parts department, department production funds, childcare, and cafeteria). Assist in preparing bank deposits Answers the student accounts ACD (what does this mean?) line and chat feature, directing calls or assisting students with questions and payments. Provides excellent customer relations and confidentiality with essential attention to the FERPA laws.
Accounts Receivable Enters or removes holds on past-due accounts when appropriate. Proper filing of invoices and receipt information.
Bookstore Accounts/Invoices Assist in authorizing and establishing student charge accounts for bookstore charges in the software management system.
Production Receipts and records production revenue from various departments. Maintains and updates the listing of completed production orders.
Tuition Payment Plans Works directly with students and parents to explain the payment plan and assists them in enrollment. Manages and reports any adjustments or cancellations to the individual agreements.
Accounts Payable Monitors vendor statements and assists with resolving any discrepancies. Scans and indexes AP invoices, data entry documents, statements, and other necessary documents. Additional duties may be assigned by student accounts and fiscal services to perform the related duties and support operations of the College as required.
Promote/Support Diversity, Inclusion, Equity, and Access: Work toward creating a welcoming, inclusive, equitable, and productive work and learning environment, where all students, faculty members, and college employees are valued and may contribute to their full potential, regardless of their differences. Make concerted efforts to implement accessible and inclusive practices and processes aimed at creating a diverse and equitable learning and work environment. Commit to fostering and maintaining a safe environment of respect and inclusion for students, employees, and members of the community. Promote and support the College’s policies and programming related to access, fair employment, EEO, equity, inclusion, and diversity.
Promote/Support the Organizational Environment through Goal 9 of the Strategic Plan: Maximize operational efficiency by enhancing policies and procedures, staffing, and communication processes and practices. Enhance positive communication processes and practices, and maximize a positive and engaging organizational environment by encouraging input, reflective and transparent communication, and compassion and respect toward the views and ideas of others.

Marginal Functions

Scan and file records and documents as needed. Maintain the disposal of confidential material and records. Perform other related duties within the division/program as assigned. May be required to perform associated duties, functions, or assignments in other divisions/programs/areas as required. Perform other College functions and duties as assigned. Must be able to work varied days, hours, shifts, locations, and campuses as required. Work schedules (hours/days/work location) are scheduled by Southeast Community College based on the needs of the College. Work hours, shifts, days, and work locations may vary depending on the needs of Southeast Community College and are subject to modification. Emergency or scheduled special activities may require hours outside of the regular workweek.

Required Knowledge, Skills, and Abilities

Knowledge of and experience performing essential math functions, calculator skills, and cash management skills. Knowledge of basic bookkeeping/accounting practices. Ability to proofread, edit (utilizing mind-eye coordination), and accurately balance accounting data. Knowledge of and experience in operating a phone system with voice mail. Ability to work and communicate with diverse students, staff, and the public. Ability to communicate effectively both in writing, in person, and on the phone. Knowledge of and experience operating a personal computer, imaging software and scanner, spreadsheets, database, and word processing software. Ability to perform keyboarding, telephone, and physical demands of operating an electronic filing machine and transporting supplies. Must be able to infrequently move (safely) items weighing fifty (50) pounds from floor level to 36” high and possess mobility within the Business Office and campus. Ability to perform repetitive motions such as movement of wrists, hands, and fingers. Perform physical tasks such as opening, pulling, pushing, reaching, carrying, lifting, collating, dialing, filing, and inserting. Ability to perform multiple tasks simultaneously, including answering telephone calls, assisting customers, and completing assigned tasks. The individual must possess the skills and abilities or be able to explain and demonstrate that the individual can perform the job’s essential functions, with or without reasonable accommodation, using some other combination of skills and abilities. Minimum Qualifications High School Graduate or GED. Two (2) years of responsible work experience in bookkeeping, accounting, or related business activity.One (1) year of post-secondary business or accounting training may be substituted for one (1) year of experience. Desired Qualifications Certificate or Associate Degree in accounting, business administration, or related business field. Four (4) years of responsible full-time work experience in accounts receivable, accounting, or related business activity.

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